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Sr. Customer Service Associate

| El Segundo

Named as one of LA's Best Places to work in 2018, Prodege, LLC, parent company of rewards community Swagbucks.com & cash-back shopping sites MyPoints.com & ShopAtHome.com has awarded over $500 million to its members. Our business solutions brands, ProdegeMR (market research), ProdegeDR (direct response) & ProdegeVN (video network) allow our partners to reach, influence and acquire consumers online.

Join Prodege and help us "Create Rewarding Moments" for consumers around the world!

We're currently looking for a Sr. Customer Service Associate to join our Customer Service team.  As a Sr. Customer Service Associate, you will be responsible for representing our company in a positive and professional manner while answering inquiries of multi-brand members. 

You will also:

  • Closely monitor offers/promotions for trends and patterns; be able to clearly communicate your discoveries to your manager and appropriate stakeholders.
  • Be able to manage your time effectively and multi-task to complete assigned tasks.
  • Be able to retain and maintain training materials, processes, and policies.
  • Adapt to on-going changes with processes and decisions.
  • Have a natural positive troubleshooting attitude.
  • Collaborate on team decisions with the Sales team.
  • Be a multi-tasking pro; respond to all chat inquires throughout your workday while answering e-mails.
  • Meet and maintain an average quota based on handle time of tickets received. 
  • Have general computer knowledge and typing speed of 35 wpm.  (Typing test will be requested.)
  • Communicate clearly and professionally.  Excellent written communication skills are a must. (Writing sample will be requested.)
  • Work efficiently with all department to ensure customer inquiries are resolved in a timely manner.


Additional Skills/Desired Characteristics:

  • 4-5 years of email customer service experience is required
  • Account management skills are required to support sale promotions on the site.
  • Detail oriented, capable of managing moving pieces and meeting tight timelines in an ever-changing environment. 
  • Must be self-motivated and be able to work independently.
  • Must be able to work productively and efficiently with limited supervision 
  • Have familiarity with Google Drive and Zendesk software.
  • Have basic skills in Microsoft Word and Excel Functions.

If this sounds like you, we'd love to hear from you!

Read Full Job Description


Prodege is located in the heart of El Segundo with easy access to freeways, LAX, great restaurants, and the beautiful beaches of the South Bay!

What are Prodege LLC Perks + Benefits

Prodege LLC Benefits Overview

We offer a wide range of health insurance options to fit each employee's individual needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical and Dependent Care FSA plans helps our employees with qualified out-of pocket expenses with pre-tax contributions up to the allowable annual IRS maximums. We also offer a Transit FSA plan.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitions and team off-sites, newly remodeled office space, treadmill and bike desks, monthly birthday celebrations, anniversary and new hire celebrations, quarterly charitable giving allowance, employee recognition programs, generous time off and much more!

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