Sr. Customer Service Associate

| El Segundo
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Named as one of LA's Best Places to work in 2018, Prodege, LLC, parent company of rewards community Swagbucks.com & cash-back shopping sites MyPoints.com & ShopAtHome.com has awarded over $500 million to its members. Our business solutions brands, ProdegeMR (market research), ProdegeDR (direct response) & ProdegeVN (video network) allow our partners to reach, influence and acquire consumers online.

Join Prodege and help us "Create Rewarding Moments" for consumers around the world!

We're currently looking for a Sr. Customer Service Associate to join our Customer Service team.  As a Sr. Customer Service Associate, you will be responsible for representing our company in a positive and professional manner while answering inquiries of multi-brand members. 

You will also:

  • Closely monitor offers/promotions for trends and patterns; be able to clearly communicate your discoveries to your manager and appropriate stakeholders.
  • Be able to manage your time effectively and multi-task to complete assigned tasks.
  • Be able to retain and maintain training materials, processes, and policies.
  • Adapt to on-going changes with processes and decisions.
  • Have a natural positive troubleshooting attitude.
  • Collaborate on team decisions with the Sales team.
  • Be a multi-tasking pro; respond to all chat inquires throughout your workday while answering e-mails.
  • Meet and maintain an average quota based on handle time of tickets received. 
  • Have general computer knowledge and typing speed of 35 wpm.  (Typing test will be requested.)
  • Communicate clearly and professionally.  Excellent written communication skills are a must. (Writing sample will be requested.)
  • Work efficiently with all department to ensure customer inquiries are resolved in a timely manner.

 

Additional Skills/Desired Characteristics:

  • 4-5 years of email customer service experience is required
  • Account management skills are required to support sale promotions on the site.
  • Detail oriented, capable of managing moving pieces and meeting tight timelines in an ever-changing environment. 
  • Must be self-motivated and be able to work independently.
  • Must be able to work productively and efficiently with limited supervision 
  • Have familiarity with Google Drive and Zendesk software.
  • Have basic skills in Microsoft Word and Excel Functions.

If this sounds like you, we'd love to hear from you!

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Location

Prodege is located in the heart of El Segundo with easy access to freeways, LAX, great restaurants, and the beautiful beaches of the South Bay!

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