SR Account Manager at NexTravel

| Santa Monica
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Please apply on our website at https://jobs.lever.co/nextravel
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Job Description:

As a Senior Account Manager, you will have the opportunity to collaborate across teams to represent the voice of our customers and be proactive in engaging our clients to solve problems as quickly and efficiently as possible. The ideal candidate will have excellent project management and communications skills. 

Responsibilities:

  • Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth.
  • Ensure clients derive maximum value from NexTravel and its functionalities.
  • Work with our product team to stay ahead of new feature launches, testing, and other changes that might impact customers
  • Develop on-boarding and implementation plans 
  • Proactively drive adoption and value realization
  • Drive and manage the contract renewal process
  • Identify and surface trends in user issues and customer feedback, and share them with the rest of the team
  • Mentor and manage a team of Jr. to mid-level Account Managers, perform quarterly reviews for all direct reports
  • Expand your knowledge of the travel industry and changes in the market

Requirements:

  • 5+ years of relevant experience
  • Proven track record of excellent customer support experience, including working with remote teams
  • Experience managing contract renewals
  • Results-oriented, data-driven, and focus on implementing policies that improve measurable customer satisfaction metrics
  • Collaborative and enjoy working closely with teammates in cross-functional teams, and want to serve as the bridge between our customers and our team
  • Total comfort with ambiguity in a fast-paced startup environment
  • Excellent communication skills and sound judgement

Bonus Points:

  • Experience working in the travel industry
  • Experience working at a startup
  • Experience working on a SaaS or subscription product
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Please apply on our website at https://jobs.lever.co/nextravel
Apply now
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • TypeScriptLanguages

Location

We are just blocks away from Downtown Santa Monica, 3rd Street Promenade and the beach!

An Insider's view of NexTravel

What’s the vibe like in the office?

It's an amazing balance of having fun and working hard. Start ups can be tough a lot of the time, but everyone here knows how to have a good laugh while still putting in the extra mile.

Janine

Senior Manager, Operations

How do you collaborate with other teams in the company?

We value the importance of a collaborative work environment - it leads to innovative problem solving and long-term strategic growth. From weekly all-hands to skip-level lunches, there is constant cross-departmental communication. Having the ability to collaborate and share ideas with each department is one of the biggest drivers of our success.

Stephen

Director of FInance

How does the company support your career growth?

Solving cool problems with colleagues from different professional backgrounds makes the job a fun learning experience! NexTravel strives to make work mentally stimulating, while creating an environment that is stress free and that sets up employees for success.

Julian

Head of Sales

How do your team's ideas influence the company's direction?

We love being able to address all of our customer’s day-to-day concerns as well as take in all of their feedback. My team’s ideas stem from this feedback and allows us to work with our industry experts and engineers to create simplified and effective solutions for corporate travelers. Travel is stressful, so we focus on simplifying things for them.

Matt

Head of Customer Support

What are NexTravel Perks + Benefits

NexTravel Benefits Overview

Competitive salary and equity compensations
Unlimited PTO
Awesome travel perks like Uber credits
Usual perks like insurances, snacks, LaCroix, team lunches and more
An opportunity to be an early employee in a fast growing startup, to thrive and have a ton of fun!

Culture
Volunteer in local community
NexTravel participates in local volunteer activities such as Nothin' But Sand Beach Cleanup - Heal the Bay
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
NexTravel hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
Promote from within
Continuing Education stipend
Please apply on our website at https://jobs.lever.co/nextravel
Apply now
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