Shipping Coordinator
ChowNow is looking for a Shipping Coordinator who is highly-motivated and relentless in helping internal and external clients as quickly and efficiently as possible. If you have a passion for warehouse operations, and a desire to join a high energy company with an amazing culture, ChowNow has a role for you!
About the Team:
At ChowNow, we are passionate about serving the needs of over 8,000 restaurants to help them compete in an increasingly technical world. Our team works on products focused on restaurant clients and their diners (who transact over $1,000,000 daily on the ChowNow platform).
We believe positive relationships make our team able to do more with less. You will collaborate, learn, teach, and experiment with new approaches to getting big things done together.
Our team is located in the Playa Vista neighborhood and tech hub of Los Angeles — 5 minutes from both the beach and the freeways. We believe in equal opportunity for all, and you should too. We’ve been named a Best Place to Work, have been certified as a Great Place to Work, and have a whole bunch of happy employees on Glassdoor.
About the Position:
As our Shipping Coordinator, you will have an active role within the Operations department assembling equipment, preparing and monitoring outbound parcel shipments, and processing customer returns.
Reports to Supply Chain Manager ; No Direct Reports
Specifically You Will
- Track inbound shipments
- Process returns, checking it against the Returned Merchandise Authorizations (RMA’s)
- Assemble tablets
- Load applications onto tablets
- Adhere to important deadlines
Within 30 Days You Will
- Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
- Understand how to process returns
- Know how to build a complete unit for shipment
- Know how to use Salesforce and Fedex.com
Within 60 Days You Will
- Know how to enter tablet information into Salesforce
- Understand how we use Airwatch (tablet monitoring system)
- Complete 70% of weekly returns
- Ship out 100% of daily exchanges
- Actively respond to inquiries in Salesforce
Within 90 Days You Will
- Respond to all inquiries in Salesforce within the same business day
- Complete 80% of weekly returns
- Maintain prebuilt stock of greater than 100 units
You Should Apply If
- You are adept with hardware and/or electronics, specifically Apple products
- You have a basic knowledge of logistics terminology and are extremely comfortable operating shipping systems like FedEx and UPS
- Previous experience in RMA process
- You enjoy working a fast paced environment
- you have experience working with project management tools (i.e. SAP, Oracle, Podio and Salesforce).