Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

A Senior Director of Field Operations that is obsessed with providing the absolute best guest experience in the hospitality industry. Our Senior Director of Operations will be the leader of the largest organization in our business so must come with expert leadership that inspires people to go the extra mile in implementing a technology enabled hospitality brand in the short term rentals industry. The ideal candidate will have experience with managing remotely distributed teams who are responsible for physical operations that operate with minimal errors. This individual will be responsible for prioritizing relevant KPIs, documenting and implementing error-free processes, and reporting progress while we scale at the fastest pace in short term rentals.

What you'll do...

• Serve as the director of the largest vertical of the business, working with the VP of Operations to implement an aggressive growth plan while continuously improving performance
• Work with the VP of Operations to develop strategies, systems, and processes that support best in class property management and physical guest experience
• Ensure that all internal deadlines are met by leveraging senior and middle level managers to drive work completion for our remotely distributed workforce
• Monitor, review, and report on key performance indicators and metrics to internal stakeholders
• Strategically improve efficiencies and commercial objectives without compromising guest experience outcomes
• Act as the field operations advocate by communicating information from ground personnel to HQ OPs to ensure strategic alignment while also communicating with field personnel on changing priorities
• Collaborate with and support teams for tech and product application and alignment with approved budgets or strategic priorities

What you'll bring...

• 5+ years of professional experience, preferably in tech enabled property management, rapidly scaling physical operations, logistics or supply chain management and/or customer service
• 5+ years of leadership experience in remotely distributed teams
• 1+ year of experience within branded hospitality
• Advanced experience with Excel
• Must be US based and willing to work some weekends and some evenings full time
• Strong written and phone communication skills
• Strong analytical, strategic, and collaborative skills
• Comfortable working in a very fast-paced environment
• A perfectionist, attentive to all the details
• Clear understanding of the decisions that drive guest experience
• Focused, hard-working and willing to do what it takes for us to reach the next stage
• Ability to think on your feet
• Eager to learn and implement new software and hardware solutions
• Experience in real estate, hospitality and/or tech is a plus

Perks + Benefits

• Salary: $120,000 - $130,000
• Benefits and Unlimited Paid Time Off
• Team bonding and off-site events
• Complimentary and discount stays at AvantStay properties

When you join AvantStay… You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity...We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

AvantStay, Inc. is a proud member of PledgeLA, an organization that believes that Los Angeles will become the most diverse and civically-engaged tech hub in the nation. Our members, tech companies and VC firms or accelerators based in Los Angeles, commit to increasing their level of community engagement and improving diversity, equity, and inclusion within their organization and investments.