Senior Customer Success Manager

| Greater LA Area
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Our Customer Success team advises and guides a wide variety of customers, ensuring they launch ringDNA successfully, adopt it widely and are continually driving business value from ringDNA.

Our CSMs work closely with customers to discover their business needs and challenges and then coach them on the best ways to use ringDNA to solve them.

Working closely with ringDNA’s Account Executives, our CSMs provide strategic territory coverage, coordinating with the AEs to identify areas where existing customers could improve their use of ringDNA or uncover new uses for ringDNA. From time to time our CSMs will work with Account Executives on pre-sales activities like pilot engagements to set up a customer for long term success.

Part coach, project manager, consultant and product expert, our ringDNA Customer Success Managers are continually focused on helping our customers improve their team communication and be successful with ringDNA.

What you’ll be doing:

  • Empathize with every aspect of the customer experience, putting customers’ needs first.
  • Guide and coach customers with a proactive customer success processes.
  • Travel to meet with customers onsite to discover and understand their needs to help them develop a tailored ringDNA onboarding process.
  • Coach customers to be product experts and train their teams on ringDNA best practices so they become increasingly self sufficient.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
  • Identify common customer challenges to suggest better solutions.
  • Partner with ringDNA’s Account Executives to help them drive growth.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Adapt existing customer onboarding assets and work with product marketing to refine them over time.
  • Help drive customer references and case studies.

What you should have:

  • Relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills and experience building strong relationships.
  • Proven track record of highly-professional customer service in a fast paced, dynamic environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Bachelor’s Degree.

Who We Are: 

ringDNA is a sales enablement platform that helps businesses scale growth through AI. The leading choice for Salesforce customers like Amazon Web Services, Twilio, Hewlett Packard Enterprise and Autodesk, ringDNA offers a complete solution for sales engagement, sales playbook execution, performance insight, conversation intelligence and much more. Backed by Goldman Sachs, Bryant Stibel and Palisades Growth Capital, ringDNA was named one of the "Best Places to Work" by BuiltinLA and Comparably, and "One of The Best Privately Owned Companies in America" by Entrepreneur magazine. For more information visit www.ringdna.com or follow us on Twitter at @ringDNA.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • GainsightPXAnalytics
    • AmplifyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • ZeplinManagement

Location

Located in the heart of Sherman Oaks, ringDNA’s modern office provides easy access to great food and fun activities right outside our front door.

An Insider's view of ringDNA

How do you collaborate with other teams in the company?

As an engineer on the platform team, it’s vital I know what teams are doing and what’s important to them. I listen to support stand-ups for customer updates and talk regularly to sales/marketing to see what is driving the needle or creating roadblocks. Being proactive helps ensure everyone feels comfortable coming to me with questions or issues.

Tracy

Software Engineer

What makes someone successful on your team?

Grit. Put in the work necessary for the desired outcome. Transparency. Be ok with it and embrace it. We track every activity and outcome, and everyone knows what’s working and what isn’t. Coach-ability. The good and bad being available allows us all to improve. Finally, collaboration. There are no silos for teams. We work hard together to win.

John

Enterprise Account Executive

What are ringDNA Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
fun committee
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
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