POSITION: Senior Account Manager
REPORTING TO: VP of Customer Success
LOCATION: Los Angeles, CA

*Please do not apply unless you are currently based in Los Angeles. Candidates who require relocation will not be considered*

THE OPPORTUNITY

Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. NuORDER is looking for a dynamic and diligent individual to provide world-class service and liaise with our growing number of brands and retailers. This individual will be responsible for retaining customers and negotiating renewals and account growth, providing strategic recommendations on how to best use our tool, and know how to appropriately identify and resolve sensitive customer issues.
SPECIFIC RESPONSIBILITIES:

• Develop long-term relationships with VIP brand clients, including C-Suite. Frequently meeting in person and giving presentations to show the value we are driving and align on company business goals and objectives. 
• Be an expert in your customers' business; understanding their seasonal cycles, sales goals, GTM strategies and working with them to have our tool support their needs/goals each step of the way.
• Operate as the main point of contact for your brands, taking personal responsibility to make sure any questions or issues get resolved. 
• Track the success of your brands on our tool using hard data, and modify your customer recommendations as needed to maximize the outcome. 
• Accurately capture customer feedback on the software and translate that into product requirements.
• Spearhead renewal conversations with customers, as well as ways we can grow the account (new features etc.).
• Be a champion of world-class customer service; deliver high quality customer experience at every contact point.

REQUIREMENTS/QUALIFICATIONS/PERSONAL ATTRIBUTES

• 8+ years experience in the wholesale world that's given you a 360 view of the industry. Sales, operations, planning, merchandizing, buying - holding multiple roles in the industry preferred.
• Experience overseeing/managing the ongoing implementation a B2B software system. 
• EDUCATION: BA/BS Required
• Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment.
• Above all else, ability to think beyond the status quo with a can-do attitude and an appetite for success.

WHY NuORDER?

This is a full-time permanent position with a highly competitive compensation and benefits package.
The opportunity to work with a fast-paced, entrepreneurial team revolutionizing the fashion industry.
Locations in the fashion and entertainment capitals of the world: Los Angeles, New York, London and Australia. Be an integral part of a Company changing the way an entire industry conducts business.

THE COMPANY: NuORDER, Inc.

NuORDER is the fast-growing, venture-backed startup changing the way industries do business. An enterprise-class, wholesale e-commerce application, NuORDER helps brands run their businesses in a smarter, smoother, more efficient way. NuORDER is an innovative two-way sales solution and marketplace that allows brands and retailers to conduct their wholesale business online. Eliminating the need for pen and paper, the cloud-based platform empowers brands to sell more in less time and allows retailers to make purchases more effectively. In short, NuORDER is e-commerce for wholesale.

Raised $30M+ in funding from top tier investors and industry veterans.

• Upfront Ventures (www.upfront.com) 
• Greycroft Partners (www.greycroft.com)
• Creative Artists Agency
• Cowboy Ventures (www.cowboy.vc)
• Rachel Zoe (www.rachelzoe.com)