As a Renewals Specialist, you will be a cornerstone for driving GoGuardian’s top-line success. With daily engagement with customers, you will be responsible for proactively discussing and renewing an assigned book of business as well as processing a high volume of add- on and channel orders.

This is an entry level sales role with a strong teaming component to it.

Principal Duties

• Manage the inbound sales order queue and route appropriately
• Process a high volume of renewal, cross sale and expansion purchase orders
• Respond to inbound customer email and phone inquiries
• Meet and exceed your quarterly and annual targets.
• Accurately be able to report on inbound activity and trends.
• Keep CRM up to date with all sales activity, opportunity stages, and notes being kept current.
• Approach all deals with a customer-first “ready to help” mentality.
• Work cross-functionally with different organizations such as Support, Marketing, and Customer Success. 

Background and Experience

• Bachelor’s Degree
• 1-3 years of sales experience in SaaS software sales

Requirements

• Phone sales or customer support experience
• Proficient computer skills and experience with tools like Excel, Word, PowerPoint
• Strong emphasis on customer service
• Ability to understand customer requirements and identify solutions, value selling approach.
• Adept at multi-tasking and prioritization
• Must be a self-starter with a strong desire to learn and grow independently.
• Proven track record of success and over-achievement of quotas.
• Effective written and verbal communicator
• Strong interpersonal skills and a team player.
• Adaptability to thrive in a fast-paced, high-growth, rapidly changing environment is a must.
• Strong work ethic and collaborative mindset.
• Knowledge of Salesforce or similar CRM