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Sales Renewals Specialist

| El Segundo
As a Renewals Specialist, you will be a cornerstone for driving GoGuardian’s top-line success. With daily engagement with customers, you will be responsible for proactively discussing and renewing an assigned book of business as well as processing a high volume of add- on and channel orders.
 
This is an entry level sales role with a strong teaming component to it.

Principal Duties

  • Manage the inbound sales order queue and route appropriately
  • Process a high volume of renewal, cross sale and expansion purchase orders
  • Respond to inbound customer email and phone inquiries
  • Meet and exceed your quarterly and annual targets.
  • Accurately be able to report on inbound activity and trends.
  • Keep CRM up to date with all sales activity, opportunity stages, and notes being kept current.
  • Approach all deals with a customer-first “ready to help” mentality.
  • Work cross-functionally with different organizations such as Support, Marketing, and Customer Success. 

Background and Experience

  • Bachelor’s Degree
  • 1-3 years of sales experience in SaaS software sales

Requirements

  • Phone sales or customer support experience
  • Proficient computer skills and experience with tools like Excel, Word, PowerPoint
  • Strong emphasis on customer service
  • Ability to understand customer requirements and identify solutions, value selling approach.
  • Adept at multi-tasking and prioritization
  • Must be a self-starter with a strong desire to learn and grow independently.
  • Proven track record of success and over-achievement of quotas.
  • Effective written and verbal communicator
  • Strong interpersonal skills and a team player.
  • Adaptability to thrive in a fast-paced, high-growth, rapidly changing environment is a must.
  • Strong work ethic and collaborative mindset.
  • Knowledge of Salesforce or similar CRM
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

200 N Sepulveda Ave, El Segundo, CA 90245
200 N Sepulveda Ave, El Segundo, CA 90245

An Insider's view of GoGuardian

What are some social events your company does?

We love hanging out together here at GoGuardian and have a different social event almost every week! We’re not short on company events like Oscar viewing parties, basketball or crafts club and Harry Potter birthday celebrations. We also love smaller team events and have done everything from ice skating to biking on the beach to Korean BBQ /karaoke!

Tamar

Business Analyst

What's the biggest problem your team is solving?

Our vision brings tall challenges; one of which is finding ways to sift through nearly insurmountable amounts of data, finding the important nuggets of information, then surfacing it to the right people. By using a combination of machine learning and cutting-edge data science (really), we're building better products for our users.

Zach

Senior Designer

What are some things you learned at the company?

One of GoGuardian's core values is to experiment and learn. I think the engineering team embodies this well, and one skill I have learned is to be open to all the learning opportunities available and not be afraid to try new things.

Melinda

Software Engineer

What's something quirky about your company?

Being a company geared towards improving education it’s only fitting that we embrace the theme of the most magical school on the face of the Earth. Of course I’m referring to Hogwarts School of Witchcraft and Wizardry. There’s nothing like wrapping up a game of Fifa in the Forbidden Forest and then jumping into a meeting in the Ministry of Magic.

Cole

Sales Operations Specialist

What are GoGuardian Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Relax, recharge, and refresh with weekly yoga classes & guided aromatherapy meditation. Whether you're a golfer or a gamer (or both), there's probably a weekly activity with your name on it.

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