About Us

Shippabo is a cloud-based supply chain management platform built by a team of shippers and supported by global logistics experts. Through Shippabo, businesses can oversee their supply chain from anywhere, at any time, and on their terms.

Our Mission

To empower everyone along the supply chain by bringing greater transparency, collaboration, and actionable data to the world of shipping and logistics.

Our Values

Here at Shippabo, we believe in the power of empathy and trust, proactivity and resoluteness, continual learning and transparency. These values guide everything we do, internally and for our customers.

Our Team

We’re a team of shippers, logistics experts, and technologists motivated by our massive shared opportunity: To transform the shipping industry. We’re tenacious, driven workers who believe deeply in achieving our mission, while remaining supportive and empathetic coworkers.

We expect nothing less than an actively inclusive work environment. And we’re committed to hiring the best team we can — regardless of gender, sexual orientation, ethnicity, race, education, age, or other personal characteristics. 

The Opportunity

Join an extraordinary team focused on delighting clients with a competitive, enterprise shipping solution. Our client support team is delighting clients daily and is excited to partner with a strong team member in empowering our users and helping move businesses into the future.

As part of our client support team, you will have the opportunity to learn about the tech and logistics industry, and set the foundation for career advancement. 

On a day-to-day basis as a client success you will:

• Interact and educate users on using our platform
• Drive user engagement by delivering outstanding client support and proactive updates
• Develop relationships with clients and help with troubleshooting
• Work with your team to drive clients’ operational success
• Effectively advocate the benefits of platform
• Achieve client satisfaction and retention objectives

We would love to hear from you if you:

• Known to be unthwarted by challenges, ambiguity and rise above 
• Can solve complex problems with minimal guidance
• Have success in a client success, implementation, or account management in a B2B SAAS company
• Effective at client advocacy, anticipate potential problems, and addressing them 
• Can distill complex concepts in a structured way
• Can quickly understand the technical aspects of our industry and product
• Enjoy forging relationships with clients that drive business results
• Are passionate about business process improvement and technology