The Company

Miso Robotics is transforming the restaurant industry and making a real impact on the world.

Miso Robotics is writing an epic new story for the restaurant industry. We've developed a robotic kitchen assistant, Flippy, that can perform a variety of kitchen tasks including flipping burgers and running the deep fryer. Our product is a robotic arm on a rail that fits into existing kitchens along existing cook lines and is designed to work with existing equipment alongside kitchen workers. Under the hood, Flippy relies on our platform which combines deep learning and other computer vision technologies with optimization-based scheduling and nonlinear control to adapt quickly to a variety of kitchen workflows, while achieving graceful and efficient motion.

The challenge of bringing robotics into commercial kitchens requires many disciplines to come together. The compositions of teams at Miso Robotics reflect this multidisciplinary nature of our work. We have built a world-class team and we are looking for more exceptional people to join us. If you believe, like we do, that the future of the kitchen involves robotics and artificial intelligence (HINT: It definitely does) and if you want to count yourself among the handful of lucky people who've found themselves with the opportunity to solve this problem, then Miso Robotics might be the right place for you!

The Role

As a Robot Support Specialist, you will be on the forefront of innovation! You will be visiting customer sites to oversee the installation and maintenance of autonomous mobile robots and food robots. You will be responsible for the physical installation, activation, calibration and troubleshooting of the robot. You will also train customers on how the robot functions and how to use the robot. 

What You’ll Do

• Are you ready to travel again? We hope so because that will be 50% of the role. Frequent travel to customer sites is required to support the installation and maintenance of Miso Robotics products.
• On site, you’ll need to install or verify the correct installation of Camera Control and Track Systems, Control Panels, Video Switchers, Routers, Network Equipment, and System Software.
• Do you like to troubleshoot? You will need to make corrective changes in the field as necessary for optimal system performance. You’ll also Diagnose errors or technical problems and determine proper solutions.

• In addition to addressing field problems, you will work with hardware and software test engineers to execute system verification and validation tests for new software and hardware releases, with an eye on documenting and improving on current processes. You’ll support the direction of our products as you complete quality control assessments on projects and provide direct feedback and solutions. 

• You’ll also be supporting the Director of Customer Operations to train and assist in managing vendor technicians to do installations, preventative maintenance, and corrective maintenance at customer sites.
• We’ll need your superior reading and writing skills to create or update all documentation (including but not limited to manuals and checklists) for:
  • Vendor-facing Installation and Preventative and Corrective Maintenance activities. 
  • Customer-facing usage and training documentation, including drawings, system notes, manuals, and agendas. You’ll also perform in-person training .
• You’ll provide support to our Client Representatives with scheduling vendor technicians to work on customer sites. As we support restaurants around the country 24/7, you’ll need to be on call as necessary to ensure excellent customer satisfaction.
• We’re counting on you to collect feedback from vendors and customers, and translate into business process requirements or detailed technical specifications to ensure we’re delivering the best possible solutions to a wide variety of restaurants and kitchens.
• When you’re not travelling for installation and maintenance events, you’ll participate in network operations style monitoring and providing technical and mechanical support to our current deployments.
• Most importantly, you’ll serve as a company representative and role model for other technicians by exhibiting a high quality of work, an excellent work ethic, and a positive attitude.
• All other duties as assigned and deemed appropriate.
• You must be available for overtime and weekends as the schedule varies depending on operational needs; flexibility is required.
• And last but not least, when you’re supporting assembly activities on-site, you may be required to lift items up to 50 pounds as needed.

We Value Your Knowledge and Experience – Basic Requirements

• 3+ years of experience required. 
• Bachelor’s degree is not a requirement for this position, but if you have one in Computer Science, Electrical Engineering, Computer Engineering, or a related engineering field that would be helpful.
• Experience with interpreting functional, electrical, and mechanical diagrams.
• Experience in writing documentation. 
• Experience with Linux preferred 
• Experience with optics and/or computer vision is a plus.
• Experience with robotics is preferred.
• Experience building or assembling equipment.

Other Requirements that can add to your success in this role:

• Understand and deal well with rapid development cycles; remain flexible and calm in the face of uncertainty.
• Strong problem-solving capability.
• Superb verbal and written communication skills with the ability to filter and distill relevant information for the right audience, coupled with excellent verbal and written communication skills.
• Ability to collaborate effectively with a diverse team and navigate complex decision making.
• Willingness to read the documentation and do the research to create the highest quality solution.
• Great at managing multiple tasks and getting stuff done in a fast-paced environment.
• Strong analytical skills and ability to learn at hyperspeed.
• Strong attention to detail, analytical skills and ability to learn at hyperspeed.
• Obsession with clarity.
• Prolonged periods sitting at a desk and working on a computer.
• Can lift up to 50 pounds if needed.
• The position will require up to 50% travel.
• Ability to work in our HQ in Pasadena, CA. 

Benefits and Perks

• Unlimited PTO policy
• Comprehensive benefits offerings
• 401K plan
• Education reimbursement program
• Competitive pay
• Advancement opportunities