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Restaurant Success Manager

| Greater LA Area
About the Position:
As our Restaurant Success Manager, you will be responsible for nurturing all clients throughout their first 90 days after launch. You will also act as a specialized marketing consultant and account manager, offering white-glove service to all tier 1 and 2 clients.
Specifically, through outbound and inbound phone and email communications, you will consult on marketing, best practices, and upsell ChowNow products to increase client performance and company Monthly Recurring Revenue (MRR).
Reports to RSM Manager; No direct reports
About the Team:
At ChowNow, we are passionate about serving the needs of over 8,000 restaurants to help them compete in an increasingly technical world. Our team works on products focused on restaurant clients and their diners (who transact over $1,000,000 daily on the ChowNow platform).
We believe positive relationships make our team able to do more with less. You will collaborate, learn, teach, and experiment with new approaches to get big things done together.
Our team is located in the Playa Vista neighborhood and tech hub of Los Angeles — 5 minutes from both the beach and the freeways. We believe in equal opportunity for all, and you should too. We’ve been named a Best Place to Work, have been certified as a Great Place to Work, and have a whole bunch of happy employees on Glassdoor.

Within 1 Month You’ll:

  • Have shadowed each RSM and Marketing Specialist to learn the ins and outs of ChowNow’s marketing offerings, promotional recommendations, client health indicators, and response techniques for sales objections and potential terminations.
  • Have mastered your Salesforce Dashboard and learned upsell indicators for yesware campaigns.
  • Take on a handful of newly-activated accounts to begin nurturing these relationships using the insight and knowledge about your role that you've gained in the training process.

Within 3 Months You’ll:

  • Be responsible for nurturing a full portfolio of newly-launched clients and be able to resell the value of ChowNow throughout the client’s life cycle.
  • Proactively set up yesware campaigns for marketing upsells and low performing client outreach.
  • Strategize your client outreach to meet weekly/monthly sales and client health goals.

Within 6 Months You’ll:

  • Be able to create rapport and tailor your relationship with each client.
  • Be able to turn any marketing purchase request or consultation into a larger upsell, provided that it benefits the client .
  • Be able to recognize potential red flags before they occur with the use of your dashboard, and help to prevent churn by proactively reaching out to assist lower performing clients.

Within 12 Months You’ll:

  • Have a full portfolio of tier 1 & 2 clients to provide white-glove service to.
  • Be a master of consultations, upselling, and termination prevention.

You Should Apply If: (Minimum requirements)

  • You have experience in client services, account management, sales, and marketing.
  • You’re independent, organized, and flexible to change and new processes.
  • You have a can-do attitude and the desire to go above and beyond in their client interactions to positively impact performance numbers, suggest appropriate upsells, and represent the ChowNow brand.

About Our Benefits

  • Competitive salary
  • Ongoing training and growth opportunities
  • A "best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • Open Vacation Policy; paid holidays; we expect you to work hard, but still enjoy your personal life
  • Six weeks of fully paid primary parental leave and two weeks secondary leave.
  • Employer contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • JestLibraries
    • EnzymeLibraries
    • Ember.jsFrameworks
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Talent Sourcer

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Client Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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