Product Support Engineer
We’re looking for a passionate and talented person to help our Product Support team provide exceptional customer support for Redgate tools. You’ll need to thrive on solving problems for customers every day, always aiming to deliver them a great customer experience. We need a customer service master – someone who feels our customers’ pain and always goes that extra mile to get them out of a jam.
You’ll partner with our customers via phone, email, and remote web sessions to help find solutions to their technical challenges. At the same time, you’ll champion our products and provide our internal product development teams with valuable customer feedback.
If this sounds like you, and a role you’d be interested in, then we’d love to hear from you.
What makes you a Redgate Product Support Engineer?
- You have a successful track record working in a technical environment and a knack for understanding tricky technical concepts.
- You have a passion for delivering the highest quality customer service
- You’re a self-motivated team player who relishes every opportunity to problem-solve and troubleshoot
- You have a good understanding of Windows permissions and concepts
- You have a basic understanding of networking concepts and troubleshooting practices
- You have a solid understanding of how to troubleshoot issues in a Windows environment
- You have a passion for technology
What would really help?
- Previous experience on a product support or help desk
- Previous experience in a customer service role
- Experience setting up and maintaining Windows Server and/or clusters
- Knowledge of installing and maintaining web servers (IIS, Apache)
- SQL Server administration experience (backing up or restoring databases)
- Scripting or basic programming knowledge
- An understanding of installing and maintaining SQL Source Control systems (Subversion, TFS, Git), and setting up and maintaining Virtual Machines (VMWare, Microsoft HyperV)
What’s the package?
- Competitive salary plus an extensive benefits package, including:
- 20 days of paid vacation, plus federal holidays
- 401(k)
- Health, dental, and vision insurance
- A relaxed and professional environment
- You’ll work about 40 hours a week, Monday to Friday, with flexible work time. Some weekend work may be required as the role evolves
You must have the right to live and work in the United States to apply for this role.
Redgate Software Inc. is an Equal Opportunity Employer.