At Honeybee Health, we’re building the future of online pharmacy by reinventing the pharma business model. We buy from FDA-approved, U.S. wholesalers and cut out the middlemen—like insurance companies and pharmacy benefit managers—to offer low-cost, high-quality generic prescription medications without the need for insurance. Additionally, we pride ourselves on quality customer service, something that has been sorely lacking in healthcare. 

Honeybee Health currently operates in more than 40 states and territories and serves tens of thousands of customers nationwide. We’ve recently been featured in publications such as The Wall Street Journal, CNBC, NBC, Reuters, Shape.com, Healthline, Bustle, Consumer Reports, MSN, and more. We were also listed on CNBC's Upstart 100 list.

As a young health tech startup based out of Culver City, CA., we are looking for a Customer Experience Advocate to join us in our mission to revolutionize the healthcare industry!

Duties include but are not limited to:

• Answering a high volume of calls - like a human! We’re real people and so are our customers. Must be comfortable speaking with customers about sensitive medical information
• Responding to email and chat tickets - must have strong writing skills
• Troubleshooting issues with orders
• Working with pharmacists to ensure all customer inquiries are resolved
• Looking for opportunities to improve workflow, efficiency, and customer experience
• Supporting the growth of our platform by looking for opportunities to proactively assist our customers

We are working with sensitive medical information so you must have a high degree of empathy and discretion.

Desired skills and experience:

• High degree of empathy
• Customer service experience
• Desire to make a difference
• Strong written and verbal communication skills
• Desire learn and keep learning!
• Pharmacy tech certification a plus, but not required

Pay starting at $15-$19/hr