Partnership Success Lead | Acorns

At Acorns, we're building a different kind of investing experience - one that looks after the financial best interests of the up-and-coming. The Acorns team is passionate about pursuing our mission and living our values. It all begins with Heart. Our Heart leads us in everything we do. It allows us to make bold decisions, build trust, grow and advance our society. Come find your place at Acorns and join us in the revolution.

Acorns is seeking an Account Manager to oversee Acorns’ Found Money portfolio partners. In this role you’ll build and manage relationships with key partners and identify opportunities to drive growth in partnership.

This position will report to the VP of Business Development and Partnerships.

Within 1 month, you will:

• Be introduced to the team, processes, management philosophy, KPIs of the business development team.

Within 6 months, you will:

• Manage day-to-day operations of partnership efforts including relationship management, reporting and, technical integrations
• Deliver proactive customer contact strategy to drive partner satisfaction and revenue growth
• Administer reporting, data and trend analysis, tracking, troubleshooting and overall account maintenance
• Lead campaign launch process, weekly partner's’ performance reviews, and quarterly business reviews
• Monitor customer health status to track usage, performance and overall customer satisfactions
• Work closely with Business Development leads on renewal and growth of partnership
• Develop proposals, presentations and mocks
• Ensure partner and campaign compliance in partnership with Securities team
• Handles other ad hoc projects and reporting as needed

Within 12 months, you will:

• Manage day-to-day operations of partnership efforts including relationship management, reporting and, technical integrations
• Deliver proactive customer contact strategy to drive partner satisfaction and revenue growth
• Administer reporting, data and trend analysis, tracking, troubleshooting and overall account maintenance
• Lead campaign launch process, weekly partner's’ performance reviews, and quarterly business reviews
• Monitor customer health status to track usage, performance and overall customer satisfactions
• Work closely with Business Development leads on renewal and growth of partnership
• Develop proposals, presentations and mocks
• Ensure partner and campaign compliance in partnership with Securities team
• Handles other ad hoc projects and reporting as needed

What you will bring to Acorns

• BA/BS from top-tier university
• 2-3 years of experience in account management or sales development management, preferably in loyalty or enterprise applications
• Experience in account/project management, reporting and analyzing of data/performance trends
• Experience building and maintaining high-level partner relationships (Director level and above)
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Strong analytical and problem-solving skills
• Proficient in Keynote and Excel
• Strong written and verbal communication skills
• Diligent work ethic with a high attention to detail

What we offer:

• Competitive salary and stock options
• A comprehensive benefits package to meet the needs of you and your family
• Unlimited paid time off
• Corporate gym access
• Daily breakfast, weekly team lunches, and an endless supply of snacks
• Numerous career possibilities that allow you to grow with Acorns
• Talented and motivated team members who care deeply about one another, our mission and our customers.
• The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

About Acorns:

Acorns is the leading micro-investing app in the U.S. It allows users to round up their daily purchases and automatically Invest the Change® into a low-cost, diversified portfolio of exchange-traded funds offered by some of the world's top asset managers (including Vanguard and BlackRock). Founded in Newport Beach, Calif., by father and son team Walter and Jeff Cruttenden, Acorns provides a simple entry-point using the Acorns app on iPhone or Android. Customers accumulate fractional shares in one of five portfolios constructed by world-renowned Nobel Laureate economist Dr. Harry Markowitz. Acorns' smart portfolio algorithms automatically work in the background of life, helping users build wealth naturally, pennies at a time. From Acorns mighty oaks do grow.

Mission:

With benevolence and courage, we look after the financial best interests of the up-and-coming; beginning with the empowering step of micro-investing.

Values:

1. Lead with heart
2. Make bold decisions
3. Always build trust
4. Never stop growing
5. Advance our society