Outbound Transportation Manager
ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.
THE ROLE
The Outbound Transportation Manager will report into the Director, Transportation and Logistics and will oversee all shipping to Thrive Market members. In this role, you will ensure shipments are efficient, cost effective and reliable. This will include performance management of current carriers and evaluating opportunities to use alternative carriers. You will also be responsible for shipping costs, damage rates, on-time delivery and other member-facing performance metrics. In this role, you will collaborate closely with the fulfillment, supply planning and fulfillment systems teams to improve carrier performance and member experience. In addition, you will be involved in our efforts to minimize carbon emissions and waste by reducing the environmental footprint of our shipping.
The ideal candidate will have experience working with small parcel carriers for a retailer or distributor. This position will require strong data analysis and communication skills.
RESPONSIBILITIES
- Carrier Performance
- Member Experience
- Cost Management
- Daily: Origin scan monitoring ensuring packages made their target sorts, monitor zone/weight/cost fluctuation, follow up with carriers for missed/late pickups
- Weekly: Performance reporting and carrier follow up for on-time delivery, transit time, cost, etc.
- Sort analysis & planning to reduce transit and shipping delays
- Research drivers for damages, tracking contacts, general complaints, etc.
- Deep dive into member complaints & escalations
- Analysis to explain and reduce weekly cost fluctuations
- Analysis for carrier negotiations
- Research causes of split shipments
- Manage system configuration parameters to balance cost and service
QUALIFICATIONS
- 3 to 5 years of experience in transportation, operations, or related field
- 1 to 2 years of experience in small parcel shipping preferred
- Prior responsibility for carrier performance management
- Strong analytical thinking and Excel modeling skills
- Experience using and enhancing transportation management systems
- Experience working with tech teams to define requirements and design system enhancements
- Familiarity with EDI freight transactions and systems
- Work experience with a retailer or distributor
- Bachelors in business, supply chain management, or similar field preferred
BELONG TO A BETTER COMPANY
- Comprehensive health benefits (medical, dental, vision, life and disability)
- Competitive salary (DOE) + equity
- 401k plan
- Flexible Paid Time Off
- Free Thrive Market membership and discount on private label products
- Learning & Development Training programs through Udemy
- Casual atmosphere and great people to work with
We're a community of more than 1Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.
Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer
At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!
If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.
© Thrive Market 2021 All rights reserved.
#LI-MK1