Operations Specialist (After-Hours Shift)
About NEXT Trucking:
Headquartered in “Silicon Beach” El Segundo, CA -- NEXT is a company driven by a commitment to providing world-class service to shippers and truckers alike. We’re on a mission to solve a trillion-dollar puzzle and offer painless freight.
Armed with experienced professionals from Amazon, Google, Facebook, Snap, and Salesforce, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. Forbes included us on its 2019 Next Billion-Dollar Startups list, and we’ve been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital.
We are passionate entrepreneurs, creative thinkers, and decision-makers who will transform the freight transportation industry with modern technology. We create delightful product experiences that enables freight to move effortlessly, solving complex problems for our shippers and carriers. We collaborate with some of the best designers, engineers, and business partners to achieve our goals.
Are you NEXT?
About The Role:
We are looking for individuals who can work and be responsible for marketplace operations on site and/or on-call during after hours (the after-hours shift currently runs and covers weekdays 5pm-5am and weekends 24/7). As such, we are looking for candidates that can be flexible with their work schedule to accommodate business needs.
What You’ll Do:
- Manage all aspects of transit from origin to destination
- Interface with logistics partners to coordinate shipments
- Shepherd clients through the complexities of transit
- Collaborate with the sales team to ensure the highest level of service possible
- Point-of-contact for customers and carriers
- Identify growth opportunities and provide feedback from drivers
- Lead work-streams that span multiple departments at Next and also work with external contacts to resolve issues
- Ensure quality control and data integrity across all processes
- Use your quantitative skills to identify opportunities to improve the way we work with customers and the structure of our internal processes with the goal of driving operational excellence
- Define, implement and measure improvements to our operational processes
- Lead executions, collect data, analyze insights and provide recommendations for key projects aimed at improving Next operational team
- Guide and help drivers to real-time problem solve with issues they are facing via text, phone or email in a timely and appropriate manner
What You’ll Have:
- 3 - 5 years of work experience in supply chain, operations, customer success, or logistics
- Excellent communication, interpersonal, and organizational skills
- An obsession with customer and carrier success; you succeed when they succeed
- Next-level attention to detail and ability to multitask in a fast paced environment
- Courage to challenge the status quo when logic and reason require it
- Empowered proactive problem solving
- A mastery of email communication; you keep the inbox at zero
- Well-versed and comfortable w/ Microsoft Suite, Google Suite, Zendesk and computer navigation systems
- Ability and willingness to work during after-hours shift and flexibility to accommodate business changes
- Bachelor’s Degree preferred
What You’ll Receive:
- Competitive Hourly Rates
- Full Medical, Dental, and Vision benefits 401k w/ company match
- Vacation and holidays
- Fun perks: open office, dog-friendly, unlimited snacks, and monthly catered lunches! (when we return to the office... we're still remote)
- Join a rapidly growing technology company disrupting the trucking industry