Operations Manager
The Operations Team at Centerfield Media is looking for a highly-motivated, independent Operations Manager to join our growing organization.
Centerfield is an AI-powered marketing and sales services company serving Fortune 500 companies in telecommunications, residential services, media and business services. Our technology platform, Dugout, powers our end-to-end solution by connecting online ad impressions all the way through an offline sale at a call center or through an online purchase.
Job Description
The Operations Team at Centerfield is responsible for using analytics, reporting and knowledge of the business to optimize operational processes that maximize performance and profitability for our clients.
The Operations Manager will be responsible for creating reports, diagnosing analytics and providing data-driven insights to support the company’s marketing and sales programs. Additionally, the Operations Manager will help identify opportunities to maximize productivity, revenue and gross profit. This position requires excellent business acumen and communication skills and the ability to work with business leaders to deep-dive analytics problems and develop data-driven solutions.
Skills/Attributes Required
- Bachelor's degree in Business, Economics, Statistics or Mathematics.
- Experience with Business intelligence and Reporting platforms.
- 2+ years of relevant work experience in a business analyst/data analyst/statistical analysis role
- Ability to diagnose complex quantitative data and to present findings in a clear and concise manner
- Proficient in SQL, with a proven ability to create ad-hoc queries for various reporting purposes.
- Strong Excel skills, including deep understanding of advanced formulas, pivot tables and charting/graphing capabilities.
- Experience in developing requirements and formulating business metrics for reporting, familiarity with data visualization tools, e.g. Tableau
- Strong communication skills and experience leading and coordinating broad business reviews.
Skills/Attributes Desired
- MBA is strongly preferred.
- Expert in SQL.
- Experience with digital marketing and/or Call Center operations.
Why Centerfield?
- Competitive salary, and profit sharing bonus
- 401k match
- Award winning culture & unprecedented team spirit
- Take a break when you need it – unlimited PTO
- Fully stocked break rooms with drinks, snacks
- Paid volunteer days
- Monthly team games/competitions/catered lunches
- Team outings (Ball games, BBQ’s, Parties, etc.)
- Toro the Bull Dog Mascot and Everyone’s Friend