Papaya is looking for an Operations Manager who will focus on developing and implementing a process to support and scale the business. The person in this high-action role will take responsibility for establishing goals and creating efficiencies for the payment operations team. We're growing quickly and need someone who is a people manager and project manager at heart, and can drive operational efficiency to deliver a support process orchestrated from start to finish. Teamwork, flexibility, communication, and a willingness to learn are of the highest importance.

What you would be doing:
 

• Recruit, train, and manage a team of Payment Operations Specialists that execute payment fulfillment, partner conversion, and customer service
• Establish and use metrics to monitor and optimize team and individual performance
• Work across the organization to help improve our processes and the experience for our team members, consumers, and merchants

We'd like to hear from you if you: 
 

• Constantly strive to improve operational excellence with incredible attention to detail
• Have managed and staffed a team of customer support professionals
• Have an analytical approach to problem solving
• Have outstanding communication skills, verbal and written
• Are comfortable wearing multiple hats and working independently and as part of a team

We'd be especially excited to hear of a time you improved an operational process and the impact it had. Apply via our website using this link and we look forward to speaking with you soon!