Member Experience Specialist

| Greater LA Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Honey was founded in 2012 with the mission to streamline the online shopping experience. For consumers, we turned a frustrating hunt for savings into an exciting and gratifying interaction. For retailers, we created a unique shopping platform that could reach new and relevant millennial consumers and drive them to make purchases with a personalized experience. We’re helping millions save while shopping online and we're hiring! 


About The Team:

Our Membership Experience Specialists are the connection between Honey and the world -- we support 10+ million monthly active users in 200+ countries and 40,000+ retailers worldwide. Our team's primary mission is to create an amazing member experience. By analyzing user feedback and making data-driven decisions, we enhance our products to help our members save time and money.


About The Role:

As a Member Experience Specialist, you'll educate our members on how best to use our tools, provide technical support, and collaborate with internal teams to create a world-class member experience


What You'll Do:

As a Member Experience Specialist at Honey, you will:

  • Communicate with members through email, chat, and social media to provide support for our extension, mobile app, and other money-saving tools
  • Provide feedback on how to improve current workflows and processes
  • Identify common issues and recommend product enhancements to our technology, product, and partnership teams
  • Embody and represent Honey’s core values, voice, and tone to provide exceptional member support

About You:

  • You have a Bachelor's degree or higher 
  • Must be able to work on Saturday & Sunday 
  • You communicate clearly and concisely 
  • You enjoy solving simple and complex issues 
  • You work collaboratively in a team environment and thrive on challenges 
  • You can communicate effectively with people at all levels of the organization 
  • You have a positive attitude and outlook

Bonus Points For: 

  • Experience working in a hyper-growth environment 
  • Industry experience in a technology or e-commerce start-up

At Honey, we are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives.

Honey is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ApolloLibraries
    • GraphQLLibraries
    • KubernetesLibraries
    • DockerLibraries
    • React NativeLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Apache Beam w. Google Dataflow using ScioFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • BigTableDatabases
    • BigQueryDatabases
    • ElasticsearchDatabases
    • Google SpannerDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement

Location

We're about a block away from the Staples Center, two blocks from the 7th Street Metro Station, and across the street from 7th and Figueroa!

An Insider's view of Honey

What are some social events your company does?

We have a regular company all-hands that gives everybody from different teams a chance to catch up with each other, quarterly recreational tournaments (usually ping-pong or competitive video games), board game nights, and a lot of the time just hanging out at whatever local events may be going on.

Sean

Software Engineer

How do you collaborate with other teams in the company?

Cross-team collaboration plays a big role in ensuring deploys go smoothly. Sync ups between Engineering, Product, Design, and beyond, occur on a daily basis. Whether it’s a drop-in at someone’s desk, a Slack message to update a spec/status of a ticket, or a full on meeting--the communication never stops, to ensure that we’re all on the same page.

Yvonne

QA Engineer

What are some things you learned at the company?

Being flexible and stepping out of my comfort zone. At Honey, several times I’m given the opportunities I’ve never had prior to working here. For example, I’ve had to schedule, plan and drive meetings. I’ve also had to get used to constantly presenting my work to my peers. It’s really great because it’s taught me how to be a better communicator.

Xola

Software Engineer

How do you make yourself accessible to the rest of the team?

We have a completely open culture at the company, from seating to communication. Every Friday we do a company wide stand-up where we are as transparent as possible. The only way we can hit our objectives is if everybody is operating with the same information.

Glen

COO

How has your career grown since starting at the company?

I started at Honey when there were only 10 people in the company and today we have over 100 employees. In the past 2 years we’ve seen tremendous growth both internally and externally which has allowed me the opportunity to build out a team underneath me, work across departments and provide input for the product and company’s future.

Stephanie

Sr. Director of Partnerships

What are Honey Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Our party planning committee and our Employee Resource Group committees plan events for Honey.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Beginning in January 2020 we will be offering an FSA for all employees who choose to participate.
Disability Insurance
Disability insurance covers 66% of annual salary.
Dental Benefits
Our dental plan covers 50 - 100% of expenses depending on the procedure.
Vision Benefits
Health Insurance Benefits
Honey's health insurance policy covers 80 - 100% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1X times an employee's annual salary.
Wellness Programs
Onsite Gym
Team workouts
Honey's team fitness initiatives include In-office yoga, In-office fitness classes, sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Honey matches 100% up to 3% of employee contributions
Company Equity
Honey is Restricted Stock Units to anyone who joins the team. Vesting occurs over a 4 year period with a 1-year cliff of 25%.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Honey provides employees with a flexible work schedule that includes flexible start and end times and work from home days when necessary.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Honey hosts quarterly all hands and outings. Teams have the discretion to host additional team outings.
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Game Room
Our game room includes Ping Pong, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Free on-site garage parking, A parking subsidy.
Recreational Clubs
Relocation Assistance
We provide relocation assistance for some roles for candidates who are not local to the Los Angeles area or other office locations.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Honey offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Honey hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program.
Continuing Education stipend
We offer $5,000 annually for continuing education.
Online course subscriptions available
Paid industry certifications
We have an annual budget of up to $1,000 for paid industry certifications.
More Jobs at Honey31 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Marketing
Operations
Product
Sales
Product
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Product
new
Los Angeles
Marketing
new
Los Angeles
Developer
new
Los Angeles
Marketing
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Sales
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Marketing
new
Los Angeles
Data + Analytics
new
Los Angeles
Data + Analytics
new
Los Angeles
Data + Analytics
new
Los Angeles
Product
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Marketing
new
Los Angeles
Operations
new
Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Honey's full profileSee more Honey jobs