Manager, Support Services

| Greater LA Area
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Responsibilities:
  • Manage incoming support cases as needed and instructed by the Director, Support Services
  • Assist in administering and supervising elevated support issues
  • Assist in administering and supervising training of Support Analysts
  • Perform customer technical support by working directly with customers
  • Analyze customer and application problems including the debugging of code and systems
  • Assist the Implementations and Support teams with various technical issues
  • Author technical documents on common issues and solutions in order to build BlackLine's knowledge base
  • Develop technical expertise in product functionality and use that expertise to effectively help customers
  • Some off-hours support and on-call responsibility is required
  • Perform other duties as assigned
  • Practice good supervisory skills:
  • Create a productive environment
  • Define tasks with clear objectives
  • Through effective communication, resolve issues, conflicts, and help build team morale
  • Demonstrate integrity, trustworthiness, and good judgment
Qualifications:
  • Experience working with Microsoft SQL databases and network security issues
  • Clear understanding of the Windows Operating System
  • Strong customer service skills
  • Bachelor's degree preferred
  • Previous supervisory experience
  • Be a motivated self-starter
  • Knowledgeable in accounting principles
  • Embrace challenges and be a problem solver
  • Ability to work well as a member of a team
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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