Manager of Customer Success

| El Segundo
The Manager of Customer Success role is an exciting one as you’ll have the opportunity to lead a team of CSMs and implement and define strategic processes. As our Manager of Customer Success, you will not only be leading your own team, you will also work across various departments to chair projects affecting the customer lifecycle. You’ll be building and updating metrics for the Leadership team on customer retention and satisfaction, as well as implementing and overseeing sentiment surveys. You’re a Gainsight and systems guru and will implement and integrate Gainsight and other systems to support the Customer Success Team.
You will assist in defining and implementing our renewal process. Additionally, you are comfortable handling customer concerns because “calm and collected” is your middle name. From ensuring our customer onboarding process is up-to-date to visiting customers on-site and at conferences, you’re thriving when customers are your focus.

What you'll need:

  • 2+ years leading and mentoring a team of size
  • 3+ years of experience with Gainsight
  • Knowledge of SaaS business model
  • Experience working with channel partners
  • Ability to easily flow between strategic and tactical thinking
  • Strong experience working interdepartmentally

It's a bonus if:

  • You eat, sleep, and breathe Gainsight
  • You have a background in education
  • You have SaaS experience

GoGuardian is truly passionate about creating an awesome environment for our employees. Learn about our benefits, perks, and team at https://www.goguardian.com/careers.html

What you'll need:

  • 2+ years leading and mentoring a team of size
  • 3+ years of experience with Gainsight
  • Knowledge of SaaS business model
  • Experience working with channel partners
  • Ability to easily flow between strategic and tactical thinking
  • Strong experience working interdepartmentally

It's a bonus if:

  • You eat, sleep, and breathe Gainsight
  • You have a background in education
  • You have SaaS experience

GoGuardian is truly passionate about creating an awesome environment for our employees. Learn about our benefits, perks, and team at https://www.goguardian.com/careers.html

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • MySQLDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

200 N Sepulveda Ave, El Segundo, CA 90245
200 N Sepulveda Ave, El Segundo, CA 90245

Insider's spotlight

What are some social events your company does?

We love hanging out together here at GoGuardian and have a different social event almost every week! We’re not short on company events like Oscar viewing parties, basketball or crafts club and Harry Potter birthday celebrations. We also love smaller team events and have done everything from ice skating to biking on the beach to Korean BBQ /karaoke!

Tamar

Business Analyst

What's the biggest problem your team is solving?

Our vision brings tall challenges; one of which is finding ways to sift through nearly insurmountable amounts of data, finding the important nuggets of information, then surfacing it to the right people. By using a combination of machine learning and cutting-edge data science (really), we're building better products for our users.

Zach

Senior Designer

What are some things you learned at the company?

One of GoGuardian's core values is to experiment and learn. I think the engineering team embodies this well, and one skill I have learned is to be open to all the learning opportunities available and not be afraid to try new things.

Melinda

Software Engineer

Being a company geared towards improving education it’s only fitting that we embrace the theme of the most magical school on the face of the Earth. Of course I’m referring to Hogwarts School of Witchcraft and Wizardry. There’s nothing like wrapping up a game of Fifa in the Forbidden Forest and then jumping into a meeting in the Ministry of Magic.

Cole

Sales Operations Specialist

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Equity
Company Outings
Conferences & Training
Daily Meals Provided
Dental Benefits
Fitness Subsidy
Flex Work Hours
Game Room
Happy Hours
Health Benefits
Onsite Gym
Parking
Pet-Friendly Office
Stocked Kitchen
Unlimited Vacation
Vision Benefits
Volunteering Opportunities
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