Lantum is uniting the World's healthcare organizations with the workforce, through next generation scheduling and employee engagement platform. Lantum is a VC-backed Series B stage startup. We started in the UK, where we solved the workforce problems of 1,000 healthcare organizations nationwide. Having recently launched with Cedars-Sinai Medical Center in LA, we are ready to repeat what we have done in the UK and save millions for hospitals across the US.

Role purpose

Once contracts with hospitals are signed, our Implementation & Customer Success Associate onboards end users onto the Lantum platform ensuring they have a positive and successful first experience. There are often hundreds of staff to onboard at a time and we rely on our associates to run this project in an organised and streamlined way, making sure everyone is fully trained and fully set up. We are known for our engaging and personal approach to implementation and that's all down to our personable, structured and quick thinking associates. 

Key Responsibilities

Implementation

• Ensure a smooth, effective, launch by project managing the onboarding of multiple users at a time, leveraging our training and comms materials and project management tools.
• Work closely with our marketing team and client side comms teams to generate excitement among the hospital staff about a new way of working.
• Run daily training sessions, answer questions and explain internal process changes.
• Collaborate with our BI team to monitor key launch and customer success metrics, reporting regularly to Lantum stakeholders and client stakeholders.
• Solve problems on the fly with a sense of urgency and can do attitude.
• Develop deep empathy for Lantum's end users  .

Customer Success

• Maintain a technical log to ensure continuous product improvement
• Gather feedback from key stakeholders (including Associate Directors, Nurses, Staffing Coordinators, Schedulers) with a view to improving service delivery
• Drive our expansion of accounts by helping users gain full value from the platform. Our goal is to reduce nurse overtime spend and time to fill shifts. Support our clients to continuously improve these metrics 
• Maintain good communication channels with internal teams to ensure fast client/user response times.

Requirements

The successful candidate will encompass the following core attributes:

• Demonstrable success solving problems for clients
• Experience taking ownership of and leading client meetings
• Excellent communication skills; verbal and written communication is succinct and personable
• Self-starter who thrives in fast-paced environments with the demonstrated capacity to motivate and work well with others
• Excellent project management skills
• An excellent academic record
• Passion for driving efficiency within the global healthcare industry
• Working knowledge of the US Healthcare market a bonus!

Benefits

Competitive pay and excellent benefits

25 holiday days a year (plus one more if you wish to take one after your Birthday)

1 week of training and orientation in London within your first 2 months

Free snacks, fruit, tea, coffee 

Diversity promise

We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or your secret aversion to cucumber water. All you need is a passion and a desire to be part of our mission.