IT Service Desk Technician
WHO WE ARE
Golden Hippo is an employee-owned, vertically-integrated, highly profitable direct-to-consumer marketer of health, beauty, and pet care brands that collectively generate $1 billion of revenue annually. Our employees are passionate about our mission to create best-in-class products across broadly appealing categories — to help people live their healthiest, happiest lives.
Our A-players are results-driven creative thinkers who like to move fast, get the job done, and have fun doing it. If you love to roll up your sleeves, take on exciting new challenges every day, and drive massive growth, we want to hear from you!
WHY YOU SHOULD WORK WITH US
Here at Golden Hippo, we work to develop best-in-class products, revolutionary marketing campaigns, and glowing customer experiences. We pride ourselves on our award-winning culture and incredibly diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant and inclusive culture of belonging where our employees feel respected and empowered. We also offer:
- Award-winning culture… Winner of Comparably's Award for Best Company in Los Angeles 202, Best Teams - Marketing 2021, Best Company - Leadership 2020, and more! Click here to view more.
- Competitive salary & bonus opportunities
- Flexible, remote work arrangements available for most positions
- Highly valuable employee stock ownership plan (ESOP)
- Employer-paid benefits (medical, dental, vision, life, parental leave, and more)
- Generous matching 401K plan
- UNLIMITED room for growth and results-based pay increases
- Highly interactive, challenging work with a talented, diverse, passionate team
- Ongoing learning and development opportunities such as manager and employee development classes, Tuition Assistance Program, book club, film club, webinars, mentorship program, Hippo Talks, and much more
- Casual, "no dress code" atmosphere
- In-office gym & fitness classes, fully-stocked kitchen, plus regular yoga, meditation breaks, happy hours, and events
See what it’s like working at Golden Hippo!
THE ROLE
Golden Hippo is currently looking for a IT Service Desk Technician to join our growing IT department at our Chatsworth warehouse location. Someone who can ensure that all employees IT equipment and services are in working order, including Macs Windows desktops and laptops, IOS devices, printers, wireless networks, and audiovisual systems. The IT Help Desk technician will also act as the first point of contact for IT needs including tracking issues and taking ownership of problems and seeing them to resolution.
*This position is located onsite at our Chatsworth, CA location*
WHAT YOUR DAY WILL LOOK LIKE
- Ensure that all employee IT equipment and services are in working order, including Macs Windows desktops and laptops, IOS devices, printers, wireless networks, and audiovisual systems.
- Act as the first point of contact for IT needs. Track issues and take ownership of problems and see them to resolution.
- Anticipate problems that the users may encounter and address them proactively. Continually monitor and assess support requirements. Create system support documentation as needed
- Proactively manage any planned changes and upgrades. Inform those who would be impacted and ensure everything is working when changes are completed
- Recommend hardware and software solutions, including new product acquisitions and upgrades
- Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audiovisual systems
- Manage local ticket system and assist with tickets.
- Setup new hires/terminations
- Cover IT Help desk support for multiple sites. Travel/driving between locations is required from time to time.
IDEAL CANDIDATES WILL HAVE
- 3+ previous Help Desk or Desktop Technical Support experience, preferably in a large corporate environment
- High School diploma or GED equivalent required
- Bachelor's degree in Computer Science preferred
- Experience with Cisco Meraki networking equipment highly preferred
- Experience with Active Directory management or Azure AD preferred
- CompTIA A+ certification preferred
- Experience providing excellent customer service to internal and external customers
- Excellent problem-solving skills and the ability to analyze problems and identify solutions under pressure
- Proficiency with Mac, Windows, IOS, and Android devices
- Experience with cloud-based environments, G-Suite, Office 365, Bluejeans, Dropbox
- Understanding of networking fundamentals (wireless, printing, file sharing, VOIP, Mobile devices)
- Ability to be on call at all hours
- Support our other local Facilities as needed
- Prior experience working at a warehouse location a plus
- Strong teamwork and interpersonal skills and ability to communicate with all management levels
Equal Employment Opportunity
Golden Hippo strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.
Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Golden Hippo recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Golden Hippo may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.