IT Project Manager (Corporate System and Insight)

| Greater LA Area

As an IT Project Manager, you'll be coordinating the implementation of stakeholder requirements for corporate business systems initiatives and ensures that multiple projects deliver on time, within budget, and to stakeholder specifications. Additionally, you will work cross functionally across different business groups and IT teams to manage and implement projects for corporate enterprise systems, Data Management, IT security, audit and compliance and network operations.

We're looking for an energetic and clear communicator with deep experience in project management, as responsibilities will include medium to large sized initiatives from standing up a new project to execution and stabilization. If all of this sounds like you, we would love to speak with you!


As our IT Project Manager, you will...

  • Be accountable for the overall success of the project. Work closely with business stakeholders and other project team members to ensure projects achieve their goals, are delivered on time and on budget to the satisfaction of stakeholders.
  • Lead the project planning process, including the identification of project deliverables and the creation of the detailed project plan. Own the Work Breakdown Structure and other key pieces of project documentation.
  • Identify and manage risks that might impact the project’s goals, budget, or schedule.
  • Coordinate the activities of cross-functional team members, ensuring they have the information they need to make decisions and that they complete their assignments on time.
  • Actively monitor project dependencies and risks
  • Leads, motivates, manages and supports assigned team members to ensure adherence to process and procedures to maximize contribution to effectiveness and efficiency
  • Coordinate and communicate with project resources, internal team, stakeholders and vendors on all aspects of project progression/status.
  • Measure progress and monitor performance (overall, scope, schedule, costs, quality)
  • Actively manage risks including issue escalation and resolution
  • Present project status in front of senior and executive leadership
  • Manage the project team for all aspects of the project. Ensure that project deliverables are completed on time, our quality standards are met, and are internal stakeholders are satisfied.
  • Very comfortable with ambiguity; able to take a high-level vision and translate it into an actionable project plan that is resilient to changing priorities; able to achieve desired outcomes with little direction from senior management
  • Decisive, action-oriented attitude; able and willing to own issues and drive them to resolution; not afraid to challenge more senior team members when necessary and appropriate
  • Conduct post project implementation reviews to document lessons learned and provide to organization to update applicable methodology, tools, templates.

The ideal candidate will have...

  • 5 years minimum in Technical Project Management.
  • Experience working in SaaS industry in implementing any of the solutions - ERP, CRM, Business Intelligence, Subscription Billing, Master data management solutions and Identity access management.
  • PMP or equivalent certification in Project Management disciplines.
  • Proficiency with related PPM software tools including but not limited to MS Project, Smartsheets,JIRA, Google docs etc.
  • Ability to work as Scrum master in following Agile project management methods and principles.
  • Ability to strategically analyze technical information with a strong technical understanding and the ability to inform others.
  • Comfortable and effective in a very fast paced environment with changing priorities; Able to adapt to a rapidly evolving technical environment.
  • Savvy about both business and technology; able to establish credibility and rapport with technical and non-technical team members alike.
  • Exceptional coordination, strategic planning and quality management skills.


About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Inc 5000 - Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Places to Work, 2019
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

More Jobs at ServiceTitan Inc.49 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Project Mgmt
new
Los Angeles
Project Mgmt
new
Los Angeles
HR
new
Los Angeles
Developer
new
Los Angeles
Product
new
Los Angeles
Product
new
Los Angeles
Product
new
Los Angeles
Data + Analytics
new
Los Angeles
Operations
new
Los Angeles
Finance
new
Los Angeles
Sales
new
Los Angeles
HR
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Finance
new
Los Angeles
Project Mgmt
new
Los Angeles
Project Mgmt
new
Los Angeles
Marketing
new
Los Angeles
Marketing
new
Los Angeles
Data + Analytics
new
Los Angeles
Data + Analytics
new
Los Angeles
Marketing
new
Los Angeles
HR
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Finance
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Finance
new
Los Angeles