Implementation Specialist

| Santa Monica
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About the job…

Our ideal candidate must be comfortable with (and excited about) working in a close-knit startup environment. You must understand the importance of building and cultivating client relationships. You should be detail-oriented, Type A, analytical and proactive so that you quickly understand what clients are looking for and how best to meet their needs. You must possess a keen understanding of how to think on your feet in fast-paced situations and have flexibility in creating and altering strategy in the ever-changing world of startups. You will be working for a fast-growing, fast-moving company, and we will expect you to keep up. If you are talented and driven, we want to talk to you!

 

As our Implementation Specialist, you will:

  • Be the liaison between our clients and the internal 12Twenty team. You will manage and oversee all aspects of your accounts while keeping a constant flow of communication between the clients and the team. 
  • Work with your clients to provide needed resources and configuration during onboarding (post-sale), and develop a go-live strategy.
  • Ensure that all launch critical data elements are complete, and any identified product needs are communicated to the Product Team.

 

We’re looking for someone with:

  • Bachelor’s degree.
  • 1-2 years in account management, and / or customer care required. 
  • Exceptional writing and communication skills, problem-solving abilities, along with impeccable organizational, multi-tasking, and time-management skills.
  • Passionate about ensuring our clients’ success in using 12Twenty's product suite to meet key objectives, as well as professional and timely handling of issue escalations.
  • Possess a sense of urgency, and a desire to see projects through to fruition and to consistently deliver. 
  • Knowledge in SalesForce is required.  
  • Strong professional etiquette along with the ability to diffuse and resolve conflicts in real-time with maturity, and poise.
  • Passion about success and the success of others, who is a highly motivated self-starter.

 

We’d LOVE it if you had:

  • Experience in B2B SaaS and/or startup environment
  • Knowledge in Freshdesk / Zendesk or other Customer Support tools
  • Experience in agile project management and / or project management tools (ex: Jira)
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Please email [email protected] and include the Job Title in the Subject line.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases

Location

12Twenty Inc. is located in downtown Santa Monica. Walking distance to the beach and to a plethora of coffee shops, we got you covered.

An Insider's view of 12Twenty Inc.

What are some social events your company does?

Every summer we have a Beach Day when we close down early and head to the beach for volleyball and relaxing.
Our annual holiday party is always a blast.
Plus regular happy hours and coffee shop outings.

Matt Miller

VP Business Development

What are 12Twenty Inc. Perks + Benefits

Culture
Eat lunch together
Team owned deliverables
Team based strategic planning
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Employees receive 24 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

Competitive Salary & Stock Options. Catered Friday Team Lunch. Beach days with volleyball, pizza, and beer. Unlimited healthy and not-so-healthy snacks.

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Please email [email protected] and include the Job Title in the Subject line.
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