12Twenty is a startup based in Santa Monica that is rapidly growing, and we are looking for a driven, savvy, and friendly Specialists to help our customers become successful with our suite of solutions.

About the job…

Our ideal candidate must be comfortable with (and excited about) working in a close-knit startup environment. You must understand the importance of building and cultivating client relationships. You should be detail oriented, Type A, analytical and proactive, so that you quickly understand what clients are looking for and how best to meet their needs. You must possess a keen understanding on how to think on your feet in fast paced situations, and have flexibility in creating and altering strategy in the ever-changing world of startups. You will be working for a fast-growing, fast-moving company, and we will expect you to keep up. If you are talented and driven, we want to talk to you!

As our Implementation Specialist, you will:

• Be the liaison between our clients and the internal 12Twenty team. You will manage and oversee all aspects of your accounts while keeping a constant flow of communication between the clients and the team.

• Work with your clients to provide needed resources and configuration during onboarding (post-sale), and develop a go-live strategy.

• Ensure that all launch critical data elements are complete, and any identified product needs are communicated to Product Team.

We’re looking for someone with:

• Bachelor’s degree.

• 1-2 years in account management or project management.

• Exceptional writing and communication skills, problem-solving abilities, along with impeccable organizational, multi-tasking, and time-management skills.

• Passionate about ensuring our clients’ success in using 12Twenty's product suite to meet key objectives, as well as professional and timely handling of issue escalations.

• Possess a sense of urgency, and a desire to see projects through to fruition and to consistently deliver.

• Strong professional etiquette along with the ability to diffuse and resolve conflicts in real-time with maturity, and poise.

• Passion about success and the success of others, who is a highly motivated self-starter.

We’d LOVE it if you had:

• Experience in B2B SaaS and/or startup environment

• Experience using CRM such as Salesforce and agile project management tools (ex: Jira)

Perks:

• Competitive salary, commensurate with experience

• Full benefits, including 401(k) option at 3 months

• Snacks are fully stocked at all times

• Regular team happy hours and activities

• Catered lunch with the entire team every Friday – on us!

• Great location in Santa Monica that is minutes from the beach