We are hiring a Customer Success Manager to help transform the digital lending space. We believe that lending and borrowing money should be easy, fulfilling, and fun. You’ll work closely with our head of product, engineers, and CEO to develop thoughtful experiences to facilitate financial transactions between peers. We’re a scrappy group, driven by the desire to change peer to peer lending through user-focused design. At our company’s stage, the impact you can have is huge.

WHAT WE ARE LOOKING FOR 
* Proactively manage customers and team 
* Ensure customers have a smooth onboarding and implementation phase 
* Leading and managing the customer success team 
* Work with the Support team to resolve any tickets or issues faced by your customers 
* Understand how customers are using the product and find ways for them to use it more effectively and increase ROI 
* Lead regularly scheduled check-ins and monitor client satisfaction 
* Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions 
* Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion 
* Maintain a trusted advisor relationship with each assigned client 
* Supporting clients throughout the lifecycle and delivering a superior customer experience 
* Identifying opportunities to optimize Customer Success program and processes 
* Developing an intimate understanding of our customers’ business to identify what’s next for the product 
* Coordinating product roadmap by capturing and prioritizing feedback for sprint planning / development 
* Handling customer concerns with confidence, putting them at ease, de-escalating concerns from clients 
* Developing content for product adoption through newsletters, in-app updates, and webinar facilitation 
* Collaborating with customers to develop, launch, and manage marketing campaigns for engagement 
* Developing and fostering strong customer relationships to achieve the highest level of customer satisfaction through email 
* Working to continually refine and improve the company’s positioning, messaging and overall marketing effectiveness

REQUIREMENTS 
* Bachelor's degree or equivalent experience 
* 5+ years of experience in a customer success role 
* Exceptional communication and interpersonal skills 
* Strong ability to understand technical concepts and problem solve 
* Desire to teach new customers about the platform 
* Passion for startups and software