Fraud Operations Support Specialist (Contract)

| Greater LA Area | Remote
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Aspiration is in the business of fighting the climate crisis. We help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful -- whether it is in the ways people spend and save their money or the ways businesses engage their customers and employees. The estimated cumulative climate impact of the Aspiration community thus far is the equivalent of taking every car in the state of Wyoming off the road for a year. Aspiration is a certified B Corporation and, in fact, has been named to the “Best for the World” list of the top five percent of highest scored certified B Corporations four years in a row. Aspiration has raised over $250M in funding to date and is growing quickly.


Aspiration Values


Action: We take initiative. We are doers, not bystanders.


Boldness: We don’t tinker, we transform.


Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star.


Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it.


Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.

What You'll Do

  • Perform a wide variety of tasks to support the day-to-day functions of the Fraud Management team including, customer contact, digitally sorting and filing documents, performing maintenance on accounts
  • Partner closely with a team of Fraud Specialists
  • Improve our efficiency, quality, and customer experience in collaboration with team members
  • Maintain a queue of active customer contacts
  • Act with a sense of urgency with all customer and team member interactions
  • Cross-train across team functions to provide support, as needed
  • Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners
  • A variety of other duties aligned with your unique skills, as our firm and its obligations expand and evolve

What You'll Bring

  • 1+ years of related experience in a financial institution with demonstrated professionalism, growth, and trustworthiness
  • 1+ year of experience in fraud or loss prevention
  • Working knowledge of payment channels (Check, ACH, Debit and Credit) and risks associated
  • Strong written and verbal communication skills
  • Demonstrated attention to detail
  • Entrepreneurial - you do what it takes to achieve our goals, without having someone telling you what to do
  • Curiosity – when your work is finished, you are driven to enrich yourself and your team by learning and applying new things
  • Strong proficiency with personal computers and business productivity software

Bonus Points

  • Experience working in a fast-paced startup environment
  • Proficiency with cloud-based business intelligence, content management or case management software
  • Demonstrated and substantial success in building processes, creating business value, or creating uniquely fantastic customer experiences at scale; bonus if any of these were in a financial services environment

  • Aspiration is proud to be an ESG company. We are an equal opportunity workplace and an affirmative action employer. Diversity at Aspiration is not just compliance driven. Diversity is our compass to drive equitable practices; to celebrate individuality; and to foster the uniqueness within each of us that makes our products, services, and culture better than most. Yes, we are proud to be a DEI company and we encourage everyone, inside and outside of Aspiration, to show up as you are and as you want to be, every day.

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