3PL Central is the fastest growing SaaS solution in the third-party logistics market. Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify and Target and the growth in supply chain logistics can be challenging for warehouses. Born within an active 3PL warehouse, 3PL Central built the first cloud-based warehouse management platform to better serve customers and increase warehouse efficiencies to grow their businesses. We pride ourselves on understanding and delivering best practices and excellence to 3PLs and their customers.

The Customer Success department at 3PL Central exists to help our customers realize as much value our of our software as possible.  Whether that means strategic account planning, selling additional products, or helping to navigate through a support case, we are here to assist our customers in any and every way.

The Role:

3PL Central is looking for an Enterprise Customer Success Manager to oversee and grow our strategic accounts.  This person will do this by developing strategic account plans and partnering with both internal teams and customers to expand enterprise accounts. he primary objective of this role is to leverage our internal resources and suite of products and services to better partner with our Strategic Accounts.

The ideal candidate is an experienced Account Manager or Customer Success Manager in the logistics software industry, with suburb relationship building skills.  Our enterprise-level customer base is a strategic point of emphasis for 3PL Central.  We are looking for someone who can derive insightful feedback from this segment of our business and effectively advocate for their customers internally as we grow our up-steam customer base.

This is fast paced position within a growing company.  Working in this environment will be demanding, but highly rewarding.  You will have the opportunity to problem solve across departments (giving you a holistic view of how our business operates), and you will be challenged to think outside of the box daily.

What You Will Do:

• Renew/expand the contracts of our largest enterprise customers through great relationship building and value-add throughout their lifecycle with us
• Uncover expansion opportunities within different geographies/business units, additional sales seats, and new products
• Clearly define and review the success criteria with your customer to ensure they’re performing as expected on a regular basis.
• Leverage CRM to meticulously track sales and customer touchpoints.
• Identify customers at risk and provide the support necessary with our Customer Success team to retain and make them successful.
• Work closely with the Customer Success team to ensure all onboarding and success criteria are being met
• Develop account plans to plan out strategy alongside marketing and customer success to expand enterprise accounts.

You Are/Have:

• 7+ years of Account Management/Customer Success experience for a B2B Saas company in the logistics industry. Warehousing experience is a plus.
• The ability to collaborate across multiple disciplines with a high sense of urgency and execution to deliver products and services to your customers.
• Obsessive problem-solving skills with close attention to detail, relentless urgency and follow-through
• Ownership of your responsibilities, even in ambiguous situations
• Excellent interpersonal skills.
• Effective communicator across all mediums (phone, presentation, email, etc)
• Love of process and operations, but can also easily learn and adapt
• Empathetic with a knack for understanding what a customer needs and why they need it
• Strong situation management skills
• The ability to travel up to 25% once conditions permit.