We are looking for a Customer Service Manager to join our Corporate Office in Chatsworth, CA.

Why join Noble House? Since 1992, Noble House Home Furnishings has offered its customers quality furniture options and designs. From indoor furnishings for any and every room in a home to large outdoor sofa sets, we continuously update our broad range of products, designing more than 100 new items and styles, both classic and on-trend, monthly. We can fulfill and ship up to thousands of orders daily. Our business consumers include major box stores like Walmart, Costco and online business customers like Amazon, Wayfair, and Overstock. We offer several brands, including Christopher Knight Home, and we’ve recently launched our retail store, Laurel and Pine. Noble House keeps ahead of the trends and market, making us a dominant force in the furniture industry.

At Noble House, we are a diverse and global workplace, with employees representing several different nationalities, and we source and build our furniture from both around the world and the United States. While we have been around for 25+ years, we continue to grow at a dynamic pace, and we are looking for talented individuals like you to join our team.

SUMMARY

We are currently seeking a highly-motivated, hands-on Customer Service Manager to join our growing company as the Customer Service Manager, you will play a critical role in growing and developing the Customer Service department and team. The right individual will be highly organized, work at a fast pace, and know-how to lead by example. This position will be located at our Corporate Office in Chatsworth, CA.

WHAT DOES THIS ROLE INVOLVE?

• Take the existing department to the next level
• Establish and manage team KPIs
• Deliver guidance and expertise to the team through coaching, development, and training
• Collaborate with other departments and make recommendations accordingly
• Develop and implement best practices
• Develop efficiencies in workflows
• Address all escalated customer matters
• Improve overall customer ratings
• Identify opportunities for continuous improvement

Lead World-Class Customer Success Team

• Manage a group of 10-20 employees.
• Attract and recruit high potential individual contributors into the team
• Create a rapid on-boarding process for new team members
• Foster collaboration within the team and across customer life-cycle
• Train and encourage continuous learning within the team
• Inspire customer success across the company
• Create a company-wide customer feedback loop

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• Previous experience in an E-commerce environment is mandatory.
• To be successful in this position you must be process-oriented, analytical and technologically savvy.
• Experience with ticket systems and customer-specific interactive portals.
• Strong communication skills.
• Strong organizational skills
• Ability to work in a fast-paced environment.

WHAT’S IN IT FOR YOU?

Team-Oriented Culture - We have a diverse workplace of talented people – sales/marketing, merchandising, e-commerce, retail, and general administrators - who partner to make Noble House a unique and engaging place to work.

Employee Benefits - including medical plans, dental, vision, and 401k.

Noble House Perks – Employee discounts on Noble House products, monthly lunches, etc.