Director of Vendor Management

| Greater LA Area | Remote
Aspiration is the first VC-backed neobank on a mission to be the leading consumer financial services brand and company focused on sustainability and the environment. At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $200M in funding to date, and is growing quickly.

Aspiration Values

Action: We take initiative. We are doers, not bystanders. We don’t complain, don’t wait around, don’t fret, don’t get frustrated, don’t freak out. When we see something that needs to be fixed, we jump in and fix it.

Boldness: We don’t tinker, we transform. Saying “this is how it’s always done” is not an answer because no one before has done what we’re doing. Every step forward is exploring an undiscovered country -- innovation, creativity, and decisiveness are how we forge our path.

Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star. We are judged — and judge ourselves — by our measurable impacts in doing so.

Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it. We consistently go above and beyond for our customers, our fellow team members, and our company. And we deliver work that is high quality on a dependable basis.

Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.

What You'll Do

  • Develop and maintain a sound vendor management program for Aspiration and structure mutually beneficial partnerships with third party vendors and including 23A Transaction with Affiliates (TWA)
  • Identifies Enterprise value through the analysis of the strategic objectives of sourcing a product/service to a third-party and evaluating the alignment with broader Enterprise objectives; development of projections of future demand related to third-party relationships based on expertise in business, industry, and other trends.
  • Responsible for driving execution of required onboarding activities ensuring third-party providers have required access to appropriate systems, facilities, on-line resources, training, etc., with support from Procurement, Information Security, Compliance, etc. 
  • Ensures termination of relationships including removal of system and physical access to assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.
  • Manage partners and can participate in onshore and offshore discussions and reviews
  • Ensures contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party’s ability to deliver against contractual requirements and service level agreements.
  • Supports the development of key performance indicators and service level arrangements (SLAs) for the relationship
  • Coordinate cross-functionally with Risk, Information Security, QA and other key teams to create and manage the company’s third-party risk management programs i.e., SOC (System and Organizational Controls) reports, CUEC (Customer User Entity Controls), Total Vendor Loss (TVL), Business Continuity (BCP) and so on.
  • Partners with first line of defense (i.e., QA, Business Risk and Control Advisors) and second line of defense partners (i.e., Risk, Compliance) to develop, implement and monitor operational controls that enable effective management and deliver expected performance from integrated business processes.
  • Responsible for effective and compliant management of multiple third-party relationships with moderate or high inherent risks that can decrease or hinder the Enterprise’s ability to execute on one area of the mission, damage reputation, or impair financial stability of the Enterprise such that capital strength or liquidity is impacted.
  • Leverages extensive knowledge of industry laws and regulations along with approved third-party risk management (TPRM) and procurement policies, standards, processes and controls, technology and tools, etc. to identify, document, mitigate, and manage risks while diligently monitoring third-party relationship compliance and regulatory requirements.
  • Follow approved escalation processes to ensure timely issue resolution and completion of action plans.
  • Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.
  • Fosters effective collaborative partnerships with third-party suppliers and internal clients.
  • Serves as a coach to peers and team members and acts as a resource for escalated issues.

What You'll Bring

  • Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
  • 6+ relevant supply chain management, vendor/third-party risk management, or operations experience in financial services, information technology, or related industry
  • 2+ of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), Federal Reserve Board, Consumer Financial Protection Bureau (CFPB), etc.
  • Advanced knowledge of relevant business process(es) and regulatory compliance requirements
  • Advanced knowledge of supply chain management, budget controls, and project management
  • Experience analyzing and interpreting data
  • Strong communication skills with proven ability to influence solutions across all organizational levels
  • Strong attention to detail in third-party relationship and risk management

What You'll Get

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • Robust healthcare plans, 401K and unlimited vacation time
  • Diverse & inclusive culture

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • AmplitudeAnalytics
    • AdjustAnalytics
    • LucidchartsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • After EffectsDesign
    • ProcreateDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ClickupManagement
    • SmarshManagement
    • ZenDeskCRM
    • MailChimpEmail
    • IntercomEmail
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    • SendGridEmail
    • IterableEmail
    • Impact RadiusLead Gen

Location

We're located in Marina Del Rey, steps from bars, shops, and restaurants. On Fridays there's a local farmer's market right on our block!

An Insider's view of Aspiration

What’s the vibe like in the office?

Aspiration has some of the smartest, most hard-working, and fun people I have ever worked with. The vibe is very fast-paced and exciting, and management is good at adjusting to different people’s work styles, allowing employees to work remotely and even bring their pups in on Fridays.

Jordan

Data Analyst

What's the biggest problem your team is solving?

We use cutting edge technology to solve both dated financial problems and problems that impact our environment. Aspiration is unique in that we are a financial firm focused on environmentalism while putting people before profits. For every solution we have to a banking problem, we're challenged with having an equal or greater impact on the world.

Chloe

Product Manager

How does the company support your career growth?

I joined Aspiration as an Account Manager. Now, I manage an affiliate program of 80+ accounts and support our direct media partners. In 1 year, I've grown beyond my own expectations. From leading a large product implementation to planning off-site activation events, my need of not being in a complacent position has been met from the moment I joined

Andre

Affiliate Manager

What are Aspiration Perks + Benefits

Culture
Volunteer in local community
Aspiration has participated in several volunteering activities, including Heal the Bay beach clean ups, LA Tech Gives Back beautification projects, and card making for Children's Hospital of LA.
Partners with Nonprofits
Aspiration partners with Accion, a nonprofit specializing in microloans. We give 10% of every dollar we earn to low-income Americans, funding up to $5,000 per person to jumpstart new businesses.
Friends outside of work
Eat lunch together
Intracompany committees
Aspiration has a communication committee that works to organize all-hands meetings, lunch and learns, and team-building events.
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aspiration employees can contribute up to $2600 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to the maximum plan limit for up to 13 weeks.
Dental Benefits
Our dental plan covers 90% of premiums.
Vision Benefits
Aspiration covers 90% of premiums for vision coverage.
Health Insurance Benefits
Aspiration's health insurance policy covers 90% of medical premiums.
Life Insurance
Aspiration pays for basic life insurance coverage valued at $20,000 Basic Life & AD&D.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Stock options are available to fulltime employees
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Aspiration provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Pet Friendly
Aspiration's pet policy is Occasional bring your pet to work days.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Aspiration hosts lunch and learn meetings on occasion.
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