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Director, Operations

| Greater LA Area

FabFitFun is at the intersection of content, commerce and community. We inspire over one million women to lead happier, healthier lives through product and brand discovery and continuously find innovative ways to offer our members value beyond the box. To achieve this, we are building a talented team of collaborative individuals with strategic minds and entrepreneurial identities.

We are looking for an Operations Director to join our growing Operations team! Our ideal candidate is detail-oriented, has a knack for creative problem-solving, has experience in a data-focused role, and thrives in a fast-paced environment.

What you'll do:

  • Lead, grow, and improve the logistics operations and processes
  • Solve logistics problems in a scalable way that will support rapid growth as well as serve long-term business goals and strategies
  • Manage freight carrier relationships, own and negotiate logistics contracts
  • Identify ways to reduce transportation cost
  • Troubleshoot and resolve transportation and logistics issues that arise from the vendor’s distribution centers, factories and the
    transportation methods
  • Analyze and implement new freight service offerings
  • Support freight requirements of current and prospective programs by providing analysis of logistics pricing and margin analysis
  • Develop and maintain all operations systems and processes to meet the needs of the rapidly growing business (3-5x customer
    growth year-over-year) and implement controls around these processes
  • Facilitate the algorithmic architecture for the subscriptions billing, product assignment and order batching process
  • Responsible for shipping and packing budget, controlling costs and insuring product delivery from suppliers
  • Oversee internal operations of subscription program: plan fulfillment for future seasons, execute seasonal customer billing, SKU assignment, and order
    creation
  • Analyze historical performance and create forecasts
  • Identify potential improvements/processes
  • Negotiate with shipping vendors to maximize cost saving
  • Coordinate timing and action as well as troubleshooting technical billing process issues
  • Drive improvement in operations efficiency and costs reduction through improvements to information management systems and data-mining diagnostic tools
  • Strategize to continuously optimize the supply chain by enhancing the enterprise resource planning system (ERP)
  • Extract ERP system data to improve operational metrics, and drive systems and initiate enhancements and automation with key internal teams
  • Develop the business requirement document (BRD) and request for proposal (RFP) process for the ERP/WMS solution for the organization
  • Lead the implementation of the Warehouse Management System (HighJump)
  • Work with suppliers and factories in China and our Freight Forwarder to ensure that invoices and customs documents have the correct information for quick clearance
  • Be responsible for the operations and logistics portion of the international expansion into Europe
  • Manage all internal and external operational tools implementation

Requirements:

  • Master’s degree or equivalent in Information Technology, Operations Research or a related field,
    plus Three (3) years of experience as a Director, Operations, Operations Manager or related occupation within
    subscription-based business industry, including managing operational budget with oversight for financial
    forecasting, scenario modeling, and cost saving initiatives
  • Building a multi-carrier shipping program that scales shipping capabilities and coordination with shippers including USPS, FedEx and DHL
  • Collecting and analyzing data to optimize production, shipment dates, and align market initiatives and IT capacity with shipment calendar
  • Experience in implementing warehouse management systems and directing operational execution of production variations, international product sourcing, delivery, and warehouse production
  • Working on eCommerce technology solutions, including WooCommerce or Shopify platform, and configuring and implementing ERP and WMS
    solutions
  • Working on Excel and Access, and SQL
  • Building a bespoke Vendor Bidding System that translates into cost reduction in excess of $2M/annum
  • Managing service level consistency of all operational processes: executing over 400 sales SKU variations

What you’ll get:

  • Amazing benefits including medical, dental, vision, FSA, and 401k
  • Flexible PTO
  • Catered meals, kitchen stocked with great snacks and drinks
  • Free FabFitFun subscription and and quarterly credit in the Add-Ons store
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.

What are FabFitFun, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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