Director of Operations (GoodRx Gold)
At GoodRx, we believe that all Americans should have access to convenient and affordable healthcare. As a nation, we spend about $3.5 trillion annually on our healthcare, but too many Americans struggle to get the care they need, and prices just keep rising. Our marketplaces for prescription medicines and telehealth have helped Americans save $20 billion since 2011. GoodRx is a profitable business funded by top-tier investors; we're based in Santa Monica with additional offices around the country. We're a low-key and tight-knit group that likes to find new ways to fix big problems. If you share our belief that you can do well by doing good, let's talk.
We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
About the Role
GoodRx Gold is our subscription offering that delivers remarkable prescription savings to our members. Prescription savings are just the start of our vision. To support our mission of helping Americans find affordable and convenient healthcare, the Gold program will continue to incorporate new healthcare services and savings that will impact the health and lives of our members.
We are seeking a Director of Operations to deliver high impact within one of the nation’s leading healthcare startups. In this role, you will interface with our marketing, business development, product, and client support teams as well as partners to develop best-in-class operations that drive growth and efficiency. You will develop a close understanding of the Gold product offering, future initiatives, and our customer base in order to anticipate new areas for defining and implementing operations.
A successful candidate will need to be a strong hands-on operator and be able to pulse between helping define strategy, process, and operations and implementing them. This role will notably contribute to the big picture by ensuring operations run smoothly and as efficiently as possible. Reporting into the VP of the Gold business line, this role offers a unique opportunity to drive both growth and efficiency across a number of cross functional teams and initiatives.
Responsibilities:
- Set and implement the strategy for cross functional Gold operations
- Collaborate with cross functional teams to understand their operational pain points and then propose and execute solutions to resolve them
- Partner with the marketing and business development teams to execute promotion and partnership operations that will drive Gold membership growth
- Team with the product organization to run ongoing operations associated with current or new features and initiatives
- Engage with partners and vendors to ensure processes and initiatives that depend upon outside resources run smoothly and successfully
- Team with product and engineering to define any system or feature enhancements necessary to unlock operational efficiencies and growth
- Develop and document best practices and processes in order to create leverage throughout the Gold organization
Skills & Qualification:
- 7+ years of working in Operations and related roles
- 5+ years of experience working for a technology or internet-based company
- Passionate about creating operational excellence within an organization
- Excellent leadership and organizational abilities
- Superb interpersonal, written and oral communication skills
- A proven ability to work across a wide range of cross functional teams and initiatives
- A self starter that looks for opportunities to discover and capture value and efficiencies
- Demonstrated success in innovating solutions to increase productivity and growth
- Experience working with external partners and vendors
- Experience supporting marketing and consumer acquisition efforts a plus
- Experience working for a startup a plus and/or healthcare start up a plus
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $20 billion using GoodRx and 15 million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.