Director of Customer Success at ringDNA

| Greater LA Area
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RingDNA is on a mission to make your working life simpler, more pleasant and more productive. Culture is the north star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most talented and dynamic people in the industry? If so, ringDNA just might be the place for you.

The Director of Customer Success will be responsible for leading a team of customer success professionals.  This role will partner with Sales and cross-functional leaders to develop and execute strategies that drive the success of our customers. You will be a part of the broader global Sales and Customer Success leadership team.  

You will continue to build and develop a world-class team that lives ringDNA’s values.   Working closely with Sales and other Customer Success teams, you will be responsible for ensuring the successful adoption, maturity, growth and retention of our Customers (typically Fortune 1000).  You will engage with strategic customers throughout their journey, establishing long-term executive relationships that help ensure they realize the full value of ringDNA. You and your management team will help define and drive key initiatives, processes, tools and programs regionally and across the Customer Success organization.      

You will ensure that your team delivers on regional targets and key performance metrics. Additionally, you’ll work collaboratively with leaders across the broader ringDNA organization (Product, Marketing, Engineering) as an advocate for our Customers and business leader at ringDNA.

What you will be doing:

  • As the most senior member of our Customer Success team, you will build, lead and develop a world-class team of CSMs and Managers that live ringDNA’s values
  • Continue to build upon the high-performing, fun culture of our team
  • Partner with Sales leadership, cross-functional teams, and your managers to develop and execute regional strategies that create successful, growing customers
  • Contribute to overall Customer Success vision and strategy 
  • Deliver regional targets and key metrics through operational excellence
  • Drive change across the region and more broadly, marshaling and guiding resources to implement impactful, scalable solutions
  • Partner with the Sales organization to engage in pre-sales activities for strategic opportunities  
  • Help personally create customer wins, model customers, references and case studies
  • Establish trusted, consistent relationships with Customer executives to ensure and drive their success
  • Actively engaged in account strategy and a part of executing the strategy for select accounts 
  • Prioritize investment of resources and efforts with customers
  • Collaborate effectively across ringDNA with cross-functional partners (Product, Marketing, Engineering) to drive success for our Customers and ringDNA

What you should have:

  • 10+ years of experience overseeing customer success or professional services teams and organizations, preferably with strong exposure to SaaS
  • Experience leading seasoned and new managers
  • Demonstrated experience leading and working in a dynamic, high-growth environment
  • Strong commitment to growing and developing team members 
  • Track record of delivering against targets and KPIs 
  • Proven success in establishing a clear vision and driving change within a Customer facing organization 
  • Customer-centric mindset that informs strategies, tactics and execution 
  • Excellent executive-level communication skills both with customers and internally
  • Experience building executive relationships and driving/influencing change with large, complex organizations (e.g. F500, governmental agencies)
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor's degree required

Who We Are: 

ringDNA is a sales enablement platform that helps businesses scale growth through AI. The leading choice for Salesforce customers like Amazon Web Services, Twilio, Hewlett Packard Enterprise and Autodesk, ringDNA offers a complete solution for sales engagement, sales playbook execution, performance insight, conversation intelligence and much more. Backed by Goldman Sachs, Bryant Stibel and Palisades Growth Capital, ringDNA was named one of the "Best Places to Work" by BuiltinLA and Comparably, and "One of The Best Privately Owned Companies in America" by Entrepreneur magazine. For more information visit www.ringdna.com or follow us on Twitter at @ringDNA.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • GainsightPXAnalytics
    • AmplifyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • ZeplinManagement

Location

Located in the heart of Sherman Oaks, ringDNA’s modern office provides easy access to great food and fun activities right outside our front door.

An Insider's view of ringDNA

How do you collaborate with other teams in the company?

As an engineer on the platform team, it’s vital I know what teams are doing and what’s important to them. I listen to support stand-ups for customer updates and talk regularly to sales/marketing to see what is driving the needle or creating roadblocks. Being proactive helps ensure everyone feels comfortable coming to me with questions or issues.

Tracy

Software Engineer

What makes someone successful on your team?

Grit. Put in the work necessary for the desired outcome. Transparency. Be ok with it and embrace it. We track every activity and outcome, and everyone knows what’s working and what isn’t. Coach-ability. The good and bad being available allows us all to improve. Finally, collaboration. There are no silos for teams. We work hard together to win.

John

Enterprise Account Executive

What are ringDNA Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
fun committee
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
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