Our Client Success team members are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space. They have a proven track record of exceeding revenue goals and building client relationships for a high growth ad tech organization. 

Roles & Responsibilities 

• Manage and monitor ongoing campaign performance, for managed service video platform campaigns ensuring campaigns are executed properly and according to client expectations.
• Foster relationships with both agencies, clients, and vendors through continued learning of VideoAmp's product offerings and key differentiators
• Assist with the on-boarding and training of new hires
• Understand various levels of KPIs and formulate strategies to meet/exceed both client and team goals
• Experience empowering teams and clients to solve problems and grow customer base
• Create a strong vision of client service and establish best practices to drive value for our clients
• Provide thought leadership and escalation to promote growth initiatives
• Drive and measure performance metrics of this account such as volume trends, upsells, at-risk activities, pipeline management, and the health of the relationship.
• Problem solving, analytical, and communication skills, with the ability to articulate client’s needs based on data-driven insights.
• Ability to influence stakeholders and lead cross-functional teams across matrixed organizations.

Required Experience/Skills

• Bachelor’s degree preferred
• 6+ years previous work in relevant client service or client success roles
• 5+ years management experience
• Previous Ad Operations experience and fluency in a programmatic media buying technology/platform a plus
• Video / TV specific background preferred
• Bring a growth oriented attitude to the role
• Ability to think critically about both client needs and internal solutions
• Strong work ethic and autonomous initiative; desire to work in a fast-paced, results-driven environment
• Passionate and love what you are doing!
• Leadership experience within hyper-growth environments; demonstrated ability to make rapid decisions and problem-solve in a hyper-growth, SaaS environment
• Experience using Salesforce and/or other key account management platforms (ChurnZero, Zendesk, Pendo, JIRA, etc.).

PERKS:

• Unlimited paid time off each year 
• Company sponsored health, dental and vision benefits for you and your dependents
• Annual vacation and childcare stipends
• Access to state-of-the-art fitness classes and personal trainers to promote your well-being. Live and recorded virtual workout classes everyday + weekly yoga/pilates/wellness opportunities
• Quarterly fitness challenges
• Work from home set up provided

• 1:1 Nutrition/Food program options

• Partnership with DoorDash for meal deliveries

• Wellness (Financial Wellness, Modern Health)

• Employee Advisory Groups / Proactive Social Groups

• Pet Funds + Pet Care Savings

• 401k Plan

• Everyday discounts

• Short Term & Long Term Disability

• Referral Bonus

• Progressive approach to paid parental leave
• Epic personal and professional growth opportunities

ABOUT 

At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics.  VideoAmp is the software and data solutions company powering the convergence of the linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enable marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising.

Come and join us!