Who You Are:

The Dealer Support Specialist is the first to respond when a dealership has questions about sending customers to Fair. This person will be responsible for establishing great relationships with dealer partners and supporting the Partner Relations Team to ensure a great experience for our Fair consumers and dealer partners. 

What You’ll Do:

• Supports Account Managers in identifying and closing external lead opportunities provided to Fair by its dealer partners.
• Collaborates with the internal support team to ensure no question goes unanswered and every Account Manager and Dealership can get help when needed.
• Creatively troubleshoots errors that arise in the Fair app and clearly communicates to customers and dealers why they are experiencing these errors and how to fix/avoid them on future deals.
• Effectively sells the Fair value proposition and generates excitement for the Fair product on a dealer and customer level.
• Consistently trains Fair representatives and dealer partners on the process of sending and closing external lead opportunities via phone, and in person meetings.
• Assists the Partner Relations team in implementing product updates as they are released.
• Solicits feedback from dealers and ensures their success with using the Fair product.
• Capitalizes on new opportunities to achieve tremendous month over month growth.

What You’ll Need:

• Bachelor’s degree required
• At least 2 years’ experience in a sales or operations role
• Knowledge of the automotive industry a plus
• Proficiency with common business software such as Microsoft Office suite
• Ability to work independently, problem solve, multi task, prioritize, and make autonomous decisions
• A desire to learn and improve
• A passion for improving the customer experience in the automotive industry
• An influencer mindset with great enthusiasm