We’re looking for a PCGS Dealer Concierge to handle dealer appointments to drop off and pick up orders, maintain records, communicate company policies, provide customer service to our dealers, and resolve problems with tact and professionalism.

You’ll report to the PCGS Customer Service Manager and work from our Santa Ana office. This is an on-site full-time position based at our headquarters.

What You’ll Do:

• Assist dealers with picking up and dropping off orders.
• Create manifests for all orders being picked up.
• Work independently on various special projects.
• Work with PCGS Customer Service and internal operations staff to resolve dealer issues and/or concerns.

Who You Are:

Skills You Possess

• Industry knowledge: You are familiar with standard concepts, practices, and procedures within the coin and currency collectibles sector.
• Company policies: You can understand and relay company policies and procedures to our dealers.
• Excellent communication skills: You speak clearly and persuasively in positive and negative situations, you listen and get clarification, you respond well to questions, you are capable of presenting information to groups, and you participate in meetings.
• Good interpersonal skills: You focus on solving conflict and not blaming other people, you maintain confidentiality, you listen to others without interrupting and keep emotions under control in tense interactions, you remain open to others’ ideas, and you’re willing to try new things.
• Strong customer service skills: You can manage difficult or emotional customer situations, who responds promptly to customer needs, who solicits customer feedback to improve service, and who responds to requests for service and assistance.
• You are dependable: You follow instructions, respond to management direction, take responsibility for your actions, keep commitments, commit to long hours of work when necessary to reach goals, and you complete tasks on time or notify your manager with an alternate plan to meet deadlines.
• Problem Solving: You identify and resolve problems in a timely manner and work well in group problem solving situations.
• Teamwork: You are able to balance team and individual responsibilities, exhibit objectivity and openness to others’ views, give and welcome feedback, contribute to building a positive team spirit, put success of team above your own interests, you are able to build morale, you are committed to achieving the group’s goals and objectives, and you support everyone’s efforts to succeed.

Education and Experience

• 5+ years of customer service or administrative assistant experience.
• 1.5 years of college level education (preferred) or a high school diploma/general education degree (GED)

Physical Requirements:

While performing the duties of this job, the employee may be required to sit and/or stand for extended periods of time. Additionally, employee must occasionally lift and/or move items up to 50 pounds.

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
• Vacation: All full-time employees are eligible for paid vacation 
• Holiday Pay: All regular, full-time employees are eligible for nine company paid holidays 
• Employee Discounts: Employees receive discounts on select grading services for approved submissions 
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities 

About PCGS (PCGS roles only)

Since 1986, Professional Coin Grading Service (PCGS) has been the industry standard for the third-party authentication and grading of coins and banknotes from all over the world. PCGS is the pioneer of major breakthroughs throughout the hobby that have forever changed the way collectibles are bought and sold. In addition to bringing confidence to collectors and dealers through a respected grading standard and strong guarantee, PCGS created the first competitive Set Registry platform, built the largest online encyclopedia of U.S. coin information, and revolutionized anti-counterfeiting technology. Together, these elements have created unprecedented public support for PCGS and international growth for the rare coin and banknote industries. PCGS headquarters are in Orange County, California, with satellite offices in France, Hong Kong, and China. PCGS also operates Certified Coin Exchange, the most robust online platform for dealer transactions, and Long Beach Expo, the largest collectibles show on the West Coast. PCGS is a division of Collectors. For more information, visit www.pcgs.com.