Responsibilities:

• Manage Professional Services case queue, coordinate across all departments to action cases
• Work with PMO/leaders to ensure key policies, processes, and methodologies contributing to the success of team are adhered by Professional Services team
• Assist with creating operational and policy documentation
• Maintain team SharePoint site & internal documentation
• Manage Support case queue including client outreach, Sales, SE, CSM, Support and Developer engagement
• Provide project administrative tasks and creating and updating templates, policies and procedures
• Set up new BL instances (SB and Prod) for all Professional Services new hires and update Confluence system
• Manage billing/accounting notification reminders to Professional Services team to include NA, EMEA and APAC
• Manage audit reviews for NA Professional Services team; other regions may require assistance
• Responsible for monitoring and ensuring all emails from BlackLine Services inbox are being addressed
• Assist in managing Professional Services Automation to include ensuring timeliness of submitted and approved timecards as well as work through timecard issues, adjustments, projects, etc.
• Collaborate with Finance to ensure timely month-end invoicing activities and reconciliation
• Provide weekly operational reporting to management to include project status, project hygiene, timeline, budget, status and other metrics
• Other duties or projects such as ad-hoc reports, reconciling customers, products and users from production instance to Billing, coordinate Customer Team training and events, etc.

Qualifications:

• Strong team player, results-oriented, metrics-driven and capable of working in a fast-paced, changing environment
• Excellent analytical thinking, problem solving, organizational and time management skill
• Detail oriented with ability to multi task and problem-solve
• Excellent verbal and written communication skills
• Work effectively across disciplines and organizations to prioritize tasks and make decisions
• Proficiency in Microsoft Office and commonly used project management tools
• Bachelor's degree and 1+ years of work experience
• Project management experience preferred
• At least one year of experience in the audit/accounting industry preferred
• Technology background/experience preferred