At WAYV, nothing is more important than ensuring our customers are comprehensively supported and successful at every step of their journey.  We’re seeking an ambitious Customer Support Specialist to join WAYV’s Customer Success team in our beachfront Venice office! This is an amazing, multi-faceted opportunity where you’ll take ownership of delivering high-level technical support to our growing customer base. Our successful candidate enjoys solving complex problems, is a highly curious thinker, and strives to provide a high standard of customer satisfaction with every interaction.

What You’ll Do:

• Effectively resolve customer inquiries in a considerate, accurate, and timely manner.

• Triage, respond to and de-escalate inbound client support requests (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction

• Troubleshoot all aspects of WAYV’s platform & technology

• Work cross functionally with WAYV’s Customer Success, Product, and Engineering teams to manage technical issues and escalations

• Maintain detailed support documentation for both internal and external use to strategically identify understand customer trends

• Contribute to the development of best practices, team processes, and peer training

• Be an advocate for our customers, and the solutions that will best enable them on WAYV

• Be a leader by example within the team

Who You Are

You’re a strong communicator who understands the core principles of client services/success and takes the initiative with confidence. Additionally, you’re excited to work in a fast-paced, high-growth environment.

• Highly motivated self-starter with the ability to work well individually and as part of a team

• Impeccable written and verbal communication, time management and organizational skills

• Ability to think on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment

• Passionate about leveraging technology to create successful customer experiences

Required Experience

• BA/BS from an accredited university

• Customer Support Experience in a SaaS environment

• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

• Experience using help desk systems such as Zendesk, Hubspot, etc.

Click HERE to apply!