Customer Support Representative

| Santa Monica

About the Role

As a Customer Support Representative, you will play a starring role in crafting and implementing Medely’s customer strategy.

What You'll Do

  • Serve as the primary point of contact for the entire Medely customer base for assistance with scheduling, profiles, and outreach.
  • Handle customer cases via email, phone, and live chat in compliance with SLA’s without sacrificing customer satisfaction.
  • Effectively answer questions and requests ranging from jobs and applications to billing and general inquiries.
  • Proactive outreach to Medely professionals to complete onboarding and establish a rapport.
  • Verify and approve Medely professionals’ credentials, background checks, and drug screens.
  • Address professional misconduct on the platform.
  • Bridge communication between internal departments and the Medely customer base.
  • Provide internal feedback and suggestions for process and product improvements.

What You'll Need

  • Minimum 1 year experience in a customer facing position.
  • Must hold a bachelor's degree.
  • Ability to effectively communicate both written and verbally.
  • Ability to manage multiple projects simultaneously while maintaining strict attention to detail.
  • Expertise in problem-solving.
  • Able to handle stressful situations. Proven ability to drive results under pressure and in the face of ambiguity.
  • Meet deadlines.
  • Professional friendliness and a positive attitude is a must.
  • Computer literate with proficiency in web based products and ability to learn new applications easily (will be using various computer applications/software).
  • Reliable transportation.

Benefits

  • Medely offers a range of generous benefits and perks, including great medical, dental, and vision insurance. Team members can also enroll in our 401(k) plan.
  • Our beautiful office is located on the 3rd street promenade in Santa Monica.
  • The tight-knit Medely team can often be found together, whether at bi-weekly team meetings, weekly lunches, or community hangouts.

About Medely

Medely connects medical facilities with top-quality, pre-screened independent healthcare professionals. The Medely team believes that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities

All offers of employment are contingent upon successful completion of a criminal background check in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.


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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Located at the 3rd St Promenade and 2 blocks from the beach, there are plenty of fun activities and options to enjoy all year round.

An Insider's view of Medely

What’s the vibe like in the office?

Medely has a laid back and fun office vibe! We’re in a gorgeous office with ocean views, music always playing, an open layout, and tons of snacks. Communication is key and often we are all hanging after work. Between spending time together and working on a concept that’s making a difference for hundreds of people, Medely's vibe is one to be envied.

Tamara

Customer Success Lead

How do you collaborate with other teams in the company?

Since we build out Medely’s app, it’s no surprise that we work closely every team in the office. Engineers are encouraged to brainstorm with others to find innovative solutions to their team’s needs. We get to pursue interesting and challenging projects while Medely becomes more effective at serving professionals nationwide. It’s a win-win!

Ryan

Backend Engineer

How does the company support your career growth?

We have very openminded Co-Founders who listen to the ideas of all employees. This enables us to create solutions that encourage personal and professional growth. I am confident here because I have been set up for success and am able to work together with coworkers to create processes that help make the company and platform more efficient.

Kaya

Account Manager

What is your vision for the company?

We believe healthcare staffing should be easy, transparent and that the professionals should be in control of their careers.

Caesar

VP of Business Operations

What makes someone successful on your team?

To be successful at Medely you need to be passionate, driven, and have a great attitude. We are big advocates of diversity and inclusion and we love how different we all are here. Bringing your personality to work and collaborating with others to create new and exciting solutions is valued and makes each individual successful!

Carrie

People Operations Manager

What are Medely Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Medely employees receive 3 weeks of Paid Time Off
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
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