Customer Support Representative at NuORDER

| Greater LA Area
Sorry, this job was removed at 11:10 a.m. (PST) on Wednesday, August 28, 2019
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NuORDER is looking for a skilled individual with Help Desk and Troubleshooting experience to provide world-class service and support to our growing numbers of brands and retailers using our web and iPad app. This individual will be responsible for ensuring client issues are responded to quickly, issues are analyzed and escalated as necessary, and clients are satisfied with the service. NuORDER prides itself on offering the best solution & service to its customers, and this individual must be passionate to work with customers and take pride in becoming a product expert who wants to solve the customer problem efficiently and effectively.

Responsibilities

  • Manage high volume of customer incoming tickets, chat, & phone support
  • Troubleshoot app issues or bugs that are raised by clients or internally
  • Test issues to replicate what a client might be experiencing and how to produce
  • Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields
  • Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience
  • Interact professionally with VIP customer clients

Requirements/Qualifications/Personal Attributes

  • Entry level position; 2-4 years in the workforce
  • BA/BS preferred, or equivalent experience
  • Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment
  • Solid writing and presentation skills
  • Understanding of SaaS, CRM, ERP, and mobile software is a plus
  • Experience in the fashion industry a plus
  • Above all else, able to think beyond the status quo with a can-do attitude and an appetite for success!

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Location

In the heart of Century City.

An Insider's view of NuORDER

What’s the vibe like in the office?

Friday Vibes. It's what we call our team's handshake. This means you were next level all week and you are celebrating your achievements great and small with your teammate. I've been here for over 5 years and it's exciting to see how much we've grown over the years, yet we know we can take it to even greater heights. So Friday Vibes = NuORDER!

Susan

Services Director

How does the company support your career growth?

Over the last 5 years, I have worked in 3 different departments and am now help manage NuORDER’s Business Operations. My managers have taken an active interest in my career aspirations and expectations. Not only have I been given the resources I need, I have been mentored by executives who have vast experience in my interest areas.

Steven

Business Operations Manager

What is your vision for the company?

Our vision has always been rooted in revolutionizing the wholesale market allowing brands to sell more in less time with less effort. As we continue to look a ways to improve/evolve, I see NuOrder revolutionizing more than just wholesale, but other markets entirely. Solving for brands in wholesale is just the beginning, the potential is endless.

Jenn

Enterprise Account Executive

What are NuORDER Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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