NuORDER is looking for a skilled individual with Help Desk and Troubleshooting experience to provide world-class service and support to our growing numbers of brands and retailers using our web and iPad app. This individual will be responsible for ensuring client issues are responded to quickly, issues are analyzed and escalated as necessary, and clients are satisfied with the service. NuORDER prides itself on offering the best solution & service to its customers, and this individual must be passionate to work with customers and take pride in becoming a product expert who wants to solve the customer problem efficiently and effectively.

Responsibilities

• Manage high volume of customer incoming tickets, chat, & phone support
• Troubleshoot app issues or bugs that are raised by clients or internally
• Test issues to replicate what a client might be experiencing and how to produce
• Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields
• Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience
• Interact professionally with VIP customer clients

Requirements/Qualifications/Personal Attributes

• Entry level position; 2-4 years in the workforce
• BA/BS preferred, or equivalent experience
• Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment
• Solid writing and presentation skills
• Understanding of SaaS, CRM, ERP, and mobile software is a plus
• Experience in the fashion industry a plus
• Above all else, able to think beyond the status quo with a can-do attitude and an appetite for success!