Customer Support Representative

| Santa Monica

OPSkins is seeking a bright, articulate, detail-oriented Customer Support Representatives. We operate in a 24/7 environment supporting global markets, and gamers from around the world.

This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving problems. Representatives may communicate with customers via phone, email and chat. Representative will utilize a variety of tools to navigate customer accounts, research, and implement effective solutions in a fun, and fast paced environment.

 Customer Service Skills

  • Ability to empathize with and prioritize customer needs
  • Uphold company values and respect every customer
  • Exude patience and ownership with each customer
  • Ability to resolve conflicts and set appropriate expectations with customers
  • Ability to determine customer needs and provide appropriate solutions

 Communication Skills

  • Ability to communicate clearly and concisely with both external customers and coworkers
  • Ability to document customer account activities thoroughly and concisely
  • Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
  • Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

 Problem Solving Skills

  • Ability to approach problems logically, with good judgment to ensure the appropriate customer outcome
  • Ability to make appropriate decisions on behalf of the customer quickly and effectively
  • Desire to continually learn
  • Solution orientated and self-motivated
  • Ability to effectively prioritize work time to ensure efficiency

 Computer Skills

  • Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools

 Qualifications:

  • At least 2 years of customer service experience
  • Excellent command of English Language (verbal and written)
  • Excellent typing, phone, and computer navigation skills
  • Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
  • Ability to cope well in a high-pressure environment while maintaining high quality outputs
  • Experience with servicing high profile customers is required
  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
  • Demonstrated ability to work as an effective team member
  • Strong interpersonal skills
  • Comfortable and able to function in an ambiguous, fast paced work environment
  • Flexibility to work shifts
  • Positive, compassionate attitude and a passion for customer service

 Location:  

  • Based in Santa Monica – must be on site 5 days a week.
Read Full Job Description

Location

Located at Third Street Promenade with nearby shopping, restaurants, bars, movie theaters, and the Metro Expo Line.
1207 4th Street, Santa Monica, CA 90401

Insider's spotlight

What are some social events your company does?

Costa Rica. Vegas. Bahamas. Our company offsites are amazing and really let you know your co-workers.

Brent

Director, Product Marketing

What is your vision for the company?

When Lambo? When Moon?

Jason

CFO

What projects are you most excited about?

We are the largest ecommerce company in the world that accepts cryptos. So we actually know a lot about the consumer behavior of owning and depositing cryptos. When people say there's no use case for cryptocurrencies other than speculative holding, I say, 'Yeah, well you don't know our industry.'

William

CEO

What are OPSkins Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Parking
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