Customer Support Coordinator at PatientPop
PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.
We've grown from a small, scrappy team to a workforce of 400+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.
Are you ready to really dig into a new role? We're looking for you.
Why you’re important to us:
The role of the Customer Support Coordinator is crucial to the success of PatientPop’s Customer Support team. CSCs work closely with Customer Success teams and accounts directly to optimize the online presence of our customers according to strict deadlines. Success in this role will contribute to site performance and overall ongoing customer satisfaction.
How you will contribute:
Customer Support Coordinators (CSC) are an integral part of the client’s post-launch experience. As a member of the Support Team, you will work with PatientPop Implementation Managers, CSRs, PSMs, and our customers to troubleshoot, claim, and maximize our customer’s online profiles. As a CSC, you are responsible for following through on claiming and resolving complicated profiles (exceptions) and editing / adjusting profiles from customer accounts experiencing change. You will gather customer data from multiple online sources, submit data into our proprietary platform, and keep track of customer workflow and submissions. By gaining access to our healthcare customers’ online listings, you will become familiar with Search Engine Optimization (SEO) best practices to ensure ongoing traffic to customer websites, resulting in higher search engine rankings.
As a Customer Support Coordinator, you’ll also head up the offboarding experience for customers leaving PatientPop. Speed, efficiency, and professionalism is required during this phase of our customer’s lifecycle as we expect to cross paths with them again in the future. You will also be cross trained in other support related topics as needed.
You will stand out with:
- Experience with computer data entry
- Excellent communication and ability to collaborate with multiple teams
- Extreme attention to detail
- Outstanding problem-solving, organization and multitasking skills
- Technical aptitude
- Ability to work with minimal supervision, including attempting to solve problems before asking for assistance.
PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life. Learn more at patientpop.com
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.