Customer Success Team Member

| Greater LA Area
Please send your resume to [email protected]
Apply now
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We are currently seeking three HIGHLY MOTIVATED candidates for our Customer Success/Administrative Team. Candidates will be working closely with the Relationship Management Team for the deployment and file building process of merchant accounts with their subsequent banks and processors. This is an essential part of our organization as we are the last step before being able to process payments. We are looking for individuals that can be multifaceted and detail orientated to accomplish the job. Applicants will need to possess good communication skills over the phone and via email in order to communicate directly and effectively with our merchants. 

What we offer:

Extra bonus pay and incentives include (Free lunches, unlimited Red Bull & gift cards galore!)

• Paid Training, including initial training and ongoing development

• Paid time-off policy

• Paid holidays

• Health Insurance (including vision & dental)

• Casual dress code - you need to be comfortable working!

Requirements Include:

- Initiate and conduct phone calls with merchants and banks to check account statuses

- File building and data entry

- Communicate with the Sales and Administrative team to ensure successful activations

- Analyze bank information and forms for file building  

- Record keeping for existing merchant accounts 

- Ensure Bank and Association guidelines are followed

- Analyze the financial conditions of the merchant’s business and authorized signer for loss prevention

- Update management of underwriting pipeline and account status

- Assembling underwriting files and scan to a network location

Skills Needed:

- Strong interpersonal skills over the phone 

- Attention to detail & confidentiality as it relates to bank account information

- Works well in a fast-paced environment while staying precise in daily activities

- Must be able to communicate with our merchants and banks in a respectful and concise way

- Exudes respect and positivity in all interactions both inside and outside of the organization

- Superior organizational skills

- Able to work across all departments with ease but still work independently

- Efficient with Microsoft Office Suite, including Outlook, Word, and Excel

- Able to navigate multiple system interfaces to transfer information in a timely manner

About Our Company:

PaymentCloud Merchant Services is one of the fastest-growing ISO's (Independent Sales Organizations) in the country and this is your opportunity to work in a great atmosphere on the ground floor of a dynamic payments company.

PaymentCloud Merchant Services specializes in setting up businesses of all sizes and types with the ability to accept credit cards for the products and services they sell. Accepting credit cards for any business is essential in today's economy and this market is expanding every day.

Job Type: Full-time

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • ZohoDatabases
    • Google AnalyticsAnalytics
    • AHREFSAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • InDesignDesign
    • Adobe XDDesign
    • TrelloManagement
    • WordpressCMS
    • ZohoCRM
    • Constant ContactEmail
    • Zoho CampaignsEmail

Location

We are located in a tech-centric office space surrounded by gastropubs, cafes, shopping, and more. The office is just a mile from both the 101 & 405.

An Insider's view of PaymentCloud

What’s the vibe like in the office?

I like how independent I can be at PaymentCloud. We have a lot of self-starters in the office who encourage and engage one another. The vibe is laid back and definitely energetic! We have a lot of fun in the office and I think it reflects in how we are able to help so many merchants and perform our best.

Tom

Senior Account Manager

How do you collaborate with other teams in the company?

Data analysis is an integral part of any successful department – it provides vital feedback on the strengths and challenges of achieving a team’s goals. Our data team works closely with all department heads, utilizing the insights of key indicators to optimize their teams’ performance. Therefore, open communication is essential for collaboration.

Karen

Senior Data Analyst

What does career growth look like on your team?

As the newly-appointed Sales Director, I’ve seen firsthand the growth potential on the sales floor. Recently, we’ve restructured our strategy to include team leads that provide both day-to-day management of their groups and helpful career development insight. This gives our team the opportunity to move into senior roles and reach personal goals.

Jennifer

Sales Director

What unique initiatives do you have that encourage innovation?

One of our greatest strengths here at PaymentCloud is our inclusion of tech in our everyday operations. Our open-door policy facilitates a stream of innovative ideas that influences the way we grow. In turn, the evolving technology in the payments space keeps our team on their toes as we incorporate new methods and tools into the way we operate.

Neal Hamou

CTO

What is your vision for the company?

My vision for PaymentCloud is to cultivate a collaborative, creative, and inspiring environment that allows every team member to grow. Staying focused and transparent every step of the way keeps everyone accountable and focused on bettering the experience. The more we stand out from the crowd, the more firmly we can stand behind our clients.

Shawn Silver

CEO

What are PaymentCloud Perks + Benefits

PaymentCloud Benefits Overview

The fun doesn't stop when it comes to the benefits and perks of working at a startup like PaymentCloud! We believe that employees perform their BEST when they're treated the BEST. For this reason, we have expanded our employee offerings and are always looking for new ways to make their lives a little easier.

Our new office space has expanded upon the fun and energetic buzz in the office. With a workout space, quirky interior, and frequently catered lunches, there's a lot going on in the office.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
In an ongoing effort to eliminate biases (both conscious and subconscious) in the office, we are expanding our knowledge and practices regarding our hiring practices.
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Team workouts
We regularly participate in 5K runs and other workouts with the team quarterly (virtual and non-virtual).
Retirement & Stock Options Benefits
401(K)
PaymentCloud's 401(k) Plan offers a diversified investment line-up and easy account managment
Performance Bonus
PaymentCloud offers it's sales team multiple incentives each month with awards ranging from gift cards to cash rewards.
Match charitable contributions
For special events, PaymentCloud has matched employee donations.
Child Care & Parental Leave Benefits
Flexible Work Schedule
PaymentCloud provides employees with a flexible work schedule.
Remote Work Program
PaymentCloud's remote work program includes opportunities to work from home on occasion and as needed.
Vacation & Time Off Benefits
Generous PTO
PaymentCloud employees receive between 7 and 14 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
PaymentCloud has a gaming area which includes a Nintendo Switch console and various games.
Stocked Kitchen
PaymentCloud has a fully stocked kitchen with unlimied snacks, coffee, tea, and all of the Redbull you will ever need.
Some Meals Provided
On occasion, PaymentCloud provides lunch for the office with vegan and vegetarian-friendly options.
Parking
PaymentCloud offers employees free on-site or walkable garage parking.
Professional Development Benefits
Job Training & Conferences
PaymentCloud offers employees professional development opportunities such as onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
PaymentCloud hosts lunch and learn meetings about once a month.
Promote from within

Additional Perks + Benefits

It's rare to find such a laid-back environment within the finance, or more specifically, the payments space. We find this company mindset and culture contributes to our team's personal success.

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Please send your resume to [email protected]
Apply now
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