Allset (www.allsetnow.com) empowers people to dine at restaurants without waiting and allows businesses to offer quick dine-in and pickup services. We are a trusted partner of more than 2,000 restaurants in 11 major U.S. cities where now everyone can dine wait-free.

As the Head of Customer Success,  you’ll manage a team of individual specialists focused on customer success across the restaurant lifecycle. You’ll work with functions across Allset, including sales, support, marketing, and product to drive a step-change evolution in the restaurant experience within Allset.

What You’ll Do:

• Create processes and tools to standardize best-practices within Restaurant Success.

• Drive the launch and feedback process for pilot products and processes designed to drive restaurant growth and success.

• Inspire and lead a team of Customer Success Specialists to provide best-in-class growth and engagement opportunities for our restaurant partners.

• Manage our largest and most strategic accounts throughout their lifecycle, from onboarding and KPI through to partnering with sales in the renewal and up-sell process.

• Work closely with our sales, support, and marketing teams to quickly onboard customers, define success criteria and surface opportunities and proactively head off any issues.

Qualifications:

• 5+ years of experience in leading a Customer Success, Client Services, or Account Management team(s); startup experience is required.

• Experience creating and optimizing processes.

• Ability to motivate and coach your team to goal.

• Strong problem-solving skills and the ability to take initiative.

• Be skilled at servicing sizable enterprise customers with large contract sizes and a demonstrated track record of building trusted relationships within a variety of levels of an organization.

• Have an ability to manage team staffing and capacity planning, and commitment to your team and colleagues personal growth both inside and outside of work.

• A self-starter mentality: the ability to make informed decisions, find creative approaches to difficult challenges and deliver on commitments.

• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company.

• Prior experience working in food or restaurant technology is a plus.

We offer:

• Health coverage

• Stock option plan

• Open vacation policy

• Paid lunches at restaurants

We will be happy to hear from you!