We are seeking a few Customer Success Representatives to join our team! You will be responsible for helping customers by solving technical problems and answering product and industry questions.

When the support phone rings, the person on the other end is having a bad day because what we sold them isn't working properly. You should have a thick skin and a calm and helpful disposition.

Responsibilities:

• Diagnose, troubleshoot and resolve product issues and concerns

• Collect necessary information from the customer about their problem

• Master our information resources in order to guide customers through them

• Escalating to the appropriate team member when necessary

• Provide information about the products and services

• Document and update customer records based on interactions

​Qualifications:

• Previous experience in customer service, sales, or other related fields

• Ability to build rapport with clients

• An aptitude for acquiring technical skills and product knowledge specific to our business

• Excellent prioritization skills and an ability to make decisions quickly

• Positive and professional demeanor

• Excellent written and verbal communication skills

Preference Given to Candidates With:

• Computer & Server Troubleshooting

• Video Editing

• Post Production