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Customer Success Representative Night shift - Drayage

| Greater LA Area
NEXT is a venture-backed company boldly taking on the challenge of digitizing the $800B freight trucking industry. Our technology is transforming the way shippers and truckers engage and communicate by creating a platform where shippers can instantly find truckers with capacity and have real time tracking updates and transparency with the movement of their freight throughout the entire shipping process.
 
NEXT was founded by Lidia Yan and Elton Chung with over 20 + years of experience in logistics and technology. We have raised a total of $125M from investors like Sequoia and Brookfield. We have assembled a team with experience from companies such as Airbnb, Uber, Amazon, Snap, Kareo, GoFundMe, CH Robinson and JB Hunt. Come join us as we innovate the transportation industry.
We are hiring an Operations Representative to help contribute and support our growth.

What You'll Do:

  • Maintaining Existing and New Customers by following SOP’s
  • Develop Business Relationships with Customers and Steamship Lines
  • Become the Subject Matter Expert with in regards to handling: Drayage, transportation needs for specific Accounts/Customers, and transportation management systems
  • Provide backup as support to dispatch department

What You'll Need:

  • Must be willing to work night shift
  • 1 year of Drayage dispatch and tracking experience
  • Knowledgeable with L.A. and LBC Ports and Terminals
  • Ability to work in a fast-paced environment and sold customers and drivers issues in a polite and professional manner.
  • Experience with Profit Tools highly desirable
  • Familiar with Google Drive & Google Sheets
  • Excellent verbal and written communication skills
  • Self-motivated with a strong work ethic
  • Strong prioritization and multi-tasking skills

What We Offer:

  • Competitive base salary
  • Medical, dental and vision benefits
  • 401k
  • Vacation and Holidays
  • Dog friendly office
  • Explosive career growth

NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected]
To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes.
NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected]
To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our HQ is located in the heart of Silicon Beach with amenities like an outdoor patio, an on-site gym, and cold brew coffee & kombucha on tap.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

"It's amazing. Everybody is so welcoming, and we're disrupting a huge industry."

Darrius

CSR, Drayage

What's the biggest problem your team is solving?

“I look at our product as something that goes way beyond the technology itself. Creating the optimal carrier experience means getting close to our users and understanding their needs. There’s no better feeling than finding a solution that not only drives growth, but also makes drivers’ jobs a little bit easier and little bit more delightful.”

Brian

Product Manager

How does the company support your career growth?

"It's a very collaborative environment. I get to learn every single day."

Michelle

Software Engineer

What is your vision for the company?

“We want to change the industry by streamlining the process for drivers to book loads and manage their trucks/fleets in an easy process so that they take a little bit of stress off their plate and enjoy what they do to the fullest.”

Eddie

Sr. Transportation Representative

What’s the vibe like in the office?

"When you walk into our office, there's such an energy, and drive to make a change."

Aly

Learning and Development Manager

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Remote friendly
Company trips

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Pet Friendly
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