Job description

As a Customer Success Partner at AppOnboard, you will be a trusted resource for AppOnboard clients, managing each step of the post-sales process and identifying and spearheading opportunities to maximize customer experience.  

This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development.

Job Details

• Act as the primary resource during the customer’s post-sale experience and ensure successful outcomes by defining key deliverables, providing superlative support, and and orchestrating the right internal resources to address customer needs.
• Engage and educate clients through regular contact, feedback sessions, and customer training sessions.
• Work collaboratively with teams across Sales, Insights, Creative, Tech, and Product to onboard new accounts, understand client needs, drive retention/renewal/upsell opportunities, and inform the direction of future product offerings.
• Understand and anticipate client’s business goals, needs and pain points; creatively problem solve in support of those objectives.
• Meet with customers regularly to better understand their needs and how AppOnboard can successfully deliver on goals and objectives.
• Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty.
• Prepare quarterly and annual business reviews, reports, campaign analysis, and other materials to demonstrate AppOnboard value through quantitative and qualitative measures .
• Collaborate with team members to generate learnings and best practices to share with customers.

Requirements

What We're Looking For

• Preferably 2-3 years of professional experience in a customer-facing role in a B2B/SAAS company, ideally driving engagement and renewals

• Exceptional communication skills with the ability to distill complex, technical concepts into clear, easy to understand ideas.

• Highly collaborative team player with the ability to build effective cross-functional relationships

• Empathetic, positive, and responsive with a genuine passion for solving problems and making our customers happy

• Strong analytical skills, with the ability to translate data into meaningful insights and actionable strategies