Hello! AppOnboard is looking for a Customer Success Partner to work on our Customer Success team. The perfect candidate is a team player who's hungry to learn and grow their skill sets as well as pick up new ones on the fly. Must have at least 2-3 years of professional experience in a customer-facing role in a B2B/SAAS company, ideally driving engagement and renewals.

AppOnboard is a next-gen platform that powers Full-Fidelity Demos, which allow users to instantly experience an app or game in the highest quality possible before downloading it. AppOnboard enables app and game testing, driving insights to product teams and optimizing app launches and onboarding.

This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development. We secured $30 million dollars of funding in 2018! Watch our COO Bryan Buskas talk about AppOnboard with Cheddar on the NYSE!

Responsibilities

• Act as the primary resource for managed and self-service customers to ensure successful outcomes by defining key deliverables, providing superlative support, and and orchestrating the right internal resources to address customer needs.
• Engage and educate clients through regular contact, feedback sessions, and customer training sessions.
• Work collaboratively with teams across Sales, Insights, Creative, Tech, and Product to onboard new accounts, understand client needs, drive retention/renewal/upsell opportunities, and inform the direction of future product offerings.
• Be a client champion in identifying product improvement opportunities and work with Product to push new features and functionality within the platform to support customer objectives.
• Understand and anticipate client’s business goals, needs and pain points; creatively problem solve in support of those objectives.
• Meet with customers regularly to better understand their needs and how AppOnboard can successfully deliver on goals and objectives.
• Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty.
• Prepare quarterly and annual business reviews, reports, campaign analysis, and other materials to demonstrate AppOnboard value through quantitative and qualitative measures.
• Collaborate with team members to generate earnings and best practices to share with customers.

Requirements

• Preferably 2+ years of professional experience in self-service Customer Success role in a B2B/SAAS company, ideally driving onboarding, engagement and renewals.
• Exceptional presentations skills with the ability to distill complex, technical concepts into clear, easy to understand ideas.
• Highly collaborative team player with the ability to build effective cross-functional relationships.
• Empathetic, positive, and responsive with a genuine passion for solving problems and making our customers happy.
• Strong analytical skills, with the ability to translate data into meaningful insights and actionable strategies.
• A proactive problem solver, multi-tasker and project manager.
• Ability to thrive in a very fast-paced environment
• Analytical background with the ability to extract and formulate learnings and recommendations from numbers and package them into insights reports and quarterly business reviews.
• An understanding/knowledge of HTML5 and creative tools is a plus.

Perks and Benefits

• Comprehensive medical, dental, and vision coverage with PPO and HMO options
• Generous Time Off
• 401k with company match
• Fully-stocked kitchen and bi-weekly catered lunches
• Paid parking and commuter stipend