Customer Success Manager at UpKeep Technologies

| Greater LA Area
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UpKeep, an LA-based tech startup, is looking for a passionate Customer Success Manager to join our growing team here in beautiful Westwood, CA!

The Company: 
We're taking the work out of work orders! Founded in 2014, our mission was to empower the world's desk-less workforce through the adoption of new technology. We have developed a cloud-based solution that is simplifying maintenance, facility, and asset management across dozens of industries around the world. We're focused on remaining the #1 mobile-first computerized maintenance management system (CMMS) on the market by constantly improving our software as a service (SaaS) and always putting our customers first! 
 
We currently employ about 60 people that work together to ensure 200,000+ global users are achieving their goals! After graduating from Y Combinator, we’ve raised $50M in capital funding (Series A & B) from some of the top VC’s in the world, including Emergence Capital (Salesforce.com and ZOOM) and Insight Partners (DocuSign & Twitter) 
 
We've also been recognized as a "Best Place to Work" by Built in LA! 
 
The Benefits: 
In this full-time role, you'll receive top-notch benefits such as equity/stock options, paid holidays, unlimited vacation/sick time, 401k, and very affordable health insurance options. Employees here love our casual dress code, fully stocked kitchen, focus on sustainability, weekly catered lunches, and dog-friendly office. We value work/life balance and believe that family and personal health should always come first.
The Role:
As a Customer Success Manager, you will be responsible for working with customers to achieve their goals, monitor their account health and drive upsells and expansions. The Customer Success Manager will be expected to proactively reach out to customers, conduct onboarding and quarterly/annual performance reviews. This person must be adaptable, as they'll interact with different customers every day while working closely with various departments.

  • Oversee a book of mid-market level accounts 
  • Build and maintain strong relationships with your customer accounts
  • Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals
  • Achieve quarterly/annual renewal and expansion revenue targets
  • Analyze user engagement data, identify actionable insights. Report regularly on KPIs
  • Ensure proactively and frequently calls into accounts, delivering excellent customer care
  • Advocate customer needs and issues cross-departmentally
  • Identify areas for improvement in the customer experience, both in our product and processes
  • Ability to travel 0%-10% of the time. Travel and meet with customers onsite to help train and develop an UpKeep onboarding plan

Qualifications:
  • 2+ years of experience in a customer-facing customer success or account management role
  • Self-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate and work well with others
  • Outstanding analytical, problem-solving, organization, prioritization and multitasking skills 
  • Excellent in-person and web presentations skills
  • Strong written and verbal communication skills
  • Experience with Salesforce

Check us out at: www.onupkeep.com or http://app.onupkeep.com/
Named the #1 Facility Management Software by GetApp & Gartner, #1 for Usability by Software Advice, and #1 Easiest to Use CMMS by G2 Crowd.

Learn more about our hiring process here: https://onupkeep.com/blog/5-tips-for-applying-to-jobs-at-upkeep/

UpKeep is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Throughout our interview process, if you need a reasonable accommodation due to a disability, please let us know.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • JIRAManagement
    • SalesforceCRM

Location

We are a mostly remote team; however, our HQ is in Westwood Village near UCLA. Local employees love that we're surrounded by restaurants and stores.

An Insider's view of UpKeep Technologies

What’s the vibe like in the office?

Although most employees are working remote, we have created a very casual work environment. We don't believe in strict rules or corporate dress codes. We trust our employees to get their work done and refuse to micromanage. We foster personal and professional growth, but we like to have fun too!

Tyler

Staff

What are UpKeep Technologies Perks + Benefits

UpKeep Technologies Benefits Overview

We have worked very hard to develop an inclusive company culture. Full-time employees here receive top-notch benefits such as equity, unlimited vacation & sick time, 401k, paid holidays, and very affordable health insurance options. We think you'll love our casual dress code, fully stocked kitchen, draft cold brew, meditation rooms, focus on sustainability, weekly catered lunches, and dog-friendly office. We value a work-life-balance and believe that family and personal health should always come first. Our mission is to empower maintenance teams to revolutionize their businesses and we are constantly celebrating the impacts we make.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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