Customer Success Manager at CreatorIQ

| Greater LA Area
Sorry, this job was removed at 3:38 a.m. (PST) on Friday, February 5, 2021
Find out who's hiring in Los Angeles.
See all Operations jobs in Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

We are looking for a Customer Success Manager to join our global CS team, based in the Los Angeles area. As a Customer Success Manager, you will be responsible for day to day account management to some of the largest brands and agencies worldwide, helping them to fully realize the value of CreatorIQ services.The Customer Success Manager assists customers day to day by sharing best practices, monitoring service usage, ensuring continued customer satisfaction, documenting and escalating new feature and product requests, and identifying potential up-sell opportunities and use cases. 

As a Customer Success Manager at CreatorIQ, candidates should have Account Management experience working in or with media companies, influencer marketing experience with large brands, or experience working in a dynamic, fast-paced SaaS technology company. You’ll be part of our Los Angeles (office) team. This is a great opportunity for someone that wants to join an exciting company with both personal and professional growth opportunities.

Who we are:

CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer campaigns at scale. We have global relationships with companies such as Mattel, Amazon, Disney, Tiffany & Co, Airbnb, CVS, Dell, Edelman, Creative Artist Agency, and many more.

In this role you will:

  • Own post-sales customer relationships with key account stakeholders to drive valuable partnerships through account management activity, identifying opportunities for continued growth.
  • Work closely with Creator IQ’s Sales, Enablement, Customer Support, and Product teams to ensure successful customer onboarding and launch of contracted services.
  • Advise clients on best practices for using CreatorIQ products and services for influencer marketing & brand advocacy on their preferred social media platforms.
  • Monitor and report out on customer usage and health, developing proactive strategies for driving continued user adoption, retention and growth.
  • Evangelize CreatorIQ products and drive platform and new feature rollout and adoption through training sessions, product roadmap reviews, customer feedback sessions, usage and customer health monitoring.
  • Drive and build repeatable processes in the SMB and MM book of business.

We’re looking for someone with:

  • 3+ years of proven experience in a customer-facing role at a technology solution, influencer marketing agency, brand or media company, managing customer engagements.
  • Passion for understanding and helping customers solve real-world business challenges by leveraging (CreatorIQ) technology solutions.
  • Ability to work effectively under tight deadlines, prioritize and multi-task in a fast-paced environment.              
  • Ability to handle customer conversations at all levels, including direct or indirect negotiations.  
  • Excellent verbal, written, presentation and project management skills, speaking with all levels both internally and externally.
  • Some experience with cross-group collaboration including Sales, Marketing, Support, Product/Development, and other internal organizations.
  • Demonstrated experience in influencer marketing, social media platforms, and/or working with or for influencer software preferred but not required.
  • Experience using Microsoft Office or GSuite, Salesforce and audio/web conferencing (Slack, Zoom, etc) required. Experience with ZenDesk and JIRA a plus.

You’ll love this role if:

  • You love technology and have an enthusiasm for the business value of influencer marketing.
  • You’re a people person and excel at nurturing relationships both internally and externally.
  • You have a big team ethos but enjoy autonomy, are a self-starter and driven by seeing the results of your efforts.
  • You’re adaptable and thrive in fast-paced environments.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Our campus has a variety of food trucks daily, green courtyard with free wifi, access to bocce ball, corn hole, giant chess, corn hole, and ping pong.

An Insider's view of CreatorIQ

What are some social events your company does?

It is all virtual due to the pandemic: Trivia Thursdays, fun team building sessions by GoGame.com, Book Club, Virtual winetasting, Taco Bout It Tuesday team lunches, Game Night Fridays, and we are bringing in weekly meditation and stretching classes

Jesse

Senior Customer Success Manager

What does your typical day look like?

Imagine working for a company that truly has an incredible product, with leadership that actually believes in & supports their employees & also has the experience to know how to grow us intelligently. This combination is a recipe for success, & something I've only heard of, but never experienced personally before I started working for CreatorIQ

Steve

Strategic Account Manager

How does the company support your career growth?

Becoming an industry knowledge expert was a goal of mine when I first started at CIQ and our leadership team supported me with the resources and time I needed to achieve my goals. CreatorIQ also provided me a safe space to show up as my authentic self which was a game-changer. My manager was instrumental in fast-tracking my path to leadership.

Sasha

Manager of Customer Success, East Coast

How would you describe the company’s work-life balance?

As a parent of two young children work life balance is extremely important to me. I will only get one chance to see my boys grow and though I love my job I wouldn't sacrifice them for it. CreatorIQ understands this and embraces the concept of family, even with our clients. How many companies have you worked for that host barbecues for its clients?

Chris

Senior Manager, Customer Support

What are CreatorIQ Perks + Benefits

CreatorIQ Benefits Overview

We offer competitive salary & stock options, highly subsidized health benefits, standing desks, fully stocked kitchen, monthly cell phone stipend, regular happy hours, social events, and more, & dogs welcome!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
We are continuously improving our D&I initiatives and successfully developed a diverse culture which is reflected in our leadership team.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CreatorIQ employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
CreatorIQ offers stock options through its employee profit sharing program, including vesting over a four-year period.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. CreatorIQ also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
CreatorIQ sponsors family-oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
CreatorIQ has a fully stocked kitchen including snacks, coffee, espresso, tea, flavored waters, and kombucha !
Some Meals Provided
Happy Hours
Parking
Pet Friendly
CreatorIQ is a dog friendly office!
Recreational Clubs
The company pays 75$ monthly stipend towards holistic health via ThrivePass (benefits including but not limited to: yoga studio/gym membership, massage, acupuncture, mindful app, activewear, ski lift)
Fitness Subsidies
The company pays 75$ monthly stipend towards holistic health via ThrivePass (benefits including but not limited to: yoga studio/gym membership, massage, acupuncture, mindful app, activewear, ski lift)
Home Office Stipend for Remote Employees
$250 Home Office Stipend
Professional Development Benefits
Job Training & Conferences
CreatorIQ offers employees professional development opportunities like Onsite training courses, The ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
CreatorIQ hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
More Jobs at CreatorIQ8 open jobs
All Jobs
Finance
Design + UX
Marketing
Product
Project Mgmt
Sales
Sales
new
Los Angeles
Product
new
Los Angeles
Design + UX
new
Remote
Sales
new
Los Angeles
Marketing
new
Los Angeles
Project Mgmt
new
Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView CreatorIQ's full profileSee more CreatorIQ jobs